Ecommerce Shipping & Logistics / Customer Service at Fort McCoy Ranch by FM Meat Products in Fort McCoy, FL, USA

Job description

• This role is the direct link between Fort McCoy Ranch and our customers. You'll pick, pack, ice, label, and ship every order that goes out the door, and you'll be the voice customers hear on the phone and see in their emails and social messages. More than any other role, this position shapes whether a customer is happy with their order - from how it's packed to how it arrives to how they're treated if something goes wrong.
• You'll work closely with, and report to, the Ecommerce Manager, keeping them proactively informed on order status, issues, and anything customers are telling us.

Responsibilities

• Pick, pack, ice, label, and ship customer orders carefully and thoughtfully so they arrive in great condition.
• Communicate proactively with the Ecommerce Manager on order status, issues, and anything that needs attention.
• Answer the company phone and talk directly with customers about their orders.
• Respond to customer emails, social media messages, and comments.
• Stay calm and professional with customers, including in moments when a customer is upset or unreasonable.
• Learn our products, processes, and order flow well enough to independently handle day-to-day customer questions within the first few weeks.
• Navigate Shopify, our internal tools, email, and general computer use comfortably and accurately.
• Keep inventory of products, boxes, and other packing materials up to date.
• Keep the workspace organized and efficient - this is crucial to how smoothly the whole operation runs.

Requirements

• Above all: we need someone dependable who shows up every shift and brings a good attitude. We can train you on everything else!
• Dependable and detail-oriented . The person other people can count on to show up and get orders right.
• A clear, friendly communicator on the phone, in writing, and in person.
• Cool-headed under pressure and genuinely cares about getting the customer a good outcome.
• Comfortable with basic computer systems and willing to learn Shopify and our internal tools.

Skills

Required

• Dependability
• Detail-oriented
• Cool-headed under pressure
• Customer service orientation
• Basic computer skills