Sales Executive at Accor in Sydney, NSW, Australia

Job description

• COME AS YOU ARE & SHOW US YOUR VISION …
• At 25hours, we don't just create stays, we create unforgettable experiences. We're looking for a driven Sales Executive who loves building relationships, uncovering opportunities, and bringing new business through our doors. If you're motivated, people-focused, and eager to grow your career in hospitality sales, we want to meet you.
• This is your daily contribution to make 25hours The Olympia the most talked-about destination ...

Responsibilities

• Own the reactive sales process for accommodation groups, meetings, events and private functions;
• Act as the primary sales contact for reactive MICE, corporate groups, leisure groups and social events, escalating strategic or high-value opportunities to the Commercial Director;
• Convert inbound demand quickly and commercially, maintaining clear response times, follow-up cadence and next actions for every qualified enquiry;
• Develop tailored proposals that reflect how each customer buys and showcase the full 25hours experience rather than selling space or rooms in isolation;
• Drive upselling and revenue attachment across accommodation, F&B, room upgrades, additional venues, arrival experiences and other hotel products;
• Own social event conversion, with clear package options and upsell opportunities designed to improve average booking value;
• Manage tentative business, option dates, contracts, deposits and key sales milestones in accordance with hotel policy;
• Maintain accurate and current opportunity, revenue, activity and lost-business information in Delphi and other relevant systems;
• Work closely with Revenue and Reservations on group rates, availability, displacement considerations and accommodation requirements;
• Work with the Sales Manager on proactive leads that become reactive opportunities and support larger or strategically important opportunities as required;
• Hand confirmed business to the Sales & Event Planning Manager with complete commercial information, agreed inclusions, contracted terms and clear client expectations;
• Support client site inspections, famils, showcases and hotel sales events where required.

Requirements

• We are looking for you – with personality and that certain something …
• Experience in hotel, venue, events, groups or hospitality sales with a strong customer and conversion focus;
• Confident handling a high volume of enquiries while maintaining personalised service and commercial discipline;
• Strong written proposal, negotiation, follow-up and relationship-management skills;
• Understands the difference between group dining, meetings, events and accommodation groups and can route enquiries appropriately;
• Commercially minded with a natural ability to upsell and connect rooms, F&B and experiences;
• Highly organised and comfortable managing multiple option dates, contracts and deadlines;
• Confident working across Sales, Revenue, Reservations, F&B and Operations;
• Experience with Delphi, Opera or comparable hotel/event systems is advantageous.

Skills

Required

• Strong customer and conversion focus
• Handling high volume of enquiries
• Personalised service
• Commercial discipline
• Written proposal skills
• Negotiation skills
• Follow-up skills
• Relationship-management skills
• Commercial mindset
• Upselling ability
• Organisational skills

Benefits

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand;
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee;
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
• The chance to challenge the norm and work in an environment that is both creative and rewarding;
• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;
• A competitive package and plenty of opportunity for development.