Lloyds Banking Group Customer Support - Hereford at Lloyds Bank in Hereford

Job description

• A part-time branch-based opportunity working 28 hours per week

Responsibilities

• You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.
• We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.
• As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

Requirements

• A minimum of 12 months customer service experience.
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Skills

Required

• People person – honest, genuine, caring
• Ability to quickly build relationships
• Empathy, acting with care and integrity
• Commitment to deliver on promises
• Teamwork and collaboration

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review
• We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.