Account Manager, Life Sciences at Trial Library in San Francisco, CA

Job description

• Trial Library is an AI-native research platform with a mission to improve healthcare outcomes by expanding access to precision medicine.
• Trial Library is looking for an Account Manager, Life Sciences to own and grow a book of assigned accounts. You will be responsible for nurturing these relationships, identifying new opportunities within them, and running those opportunities through discovery, proposal, and contract execution. You'll work closely with the commercial team and customer success to keep accounts healthy and expanding over time. Occasional lead generation may be required to support pipeline, but this is not the core focus of the role.
• This role is ideal for someone who understands the clinical trial landscape, clinical operations from the inside, whether through CRO, sponsor, or site-side operational experience, and who also has the relationship-building and sales instincts to turn that industry knowledge into deeper client partnerships and new opportunities within existing accounts.

Responsibilities

• Account Ownership & Nurturing: Serve as the primary point of contact for an assigned book of accounts, building trust and staying close to evolving study needs to identify where Trial Library can add value.
• Opportunity Generation: Proactively surface new opportunities within assigned accounts, such as additional studies, expanded scope, new therapeutic areas, through regular check-ins and relationship-building.
• Discovery & Qualification: Run discovery calls to understand an account’s's trial needs, patient recruitment challenges, and decision-making process; qualify opportunities and prioritize pipeline accordingly.
• Proposal Development: Build and present tailored proposals and pricing that speak directly to an account’s study design, therapeutic area, and recruitment/retention goals.
• Deal Nurturing & Negotiation: Manage relationships through the full sales cycle, keeping momentum through follow-ups, objection handling, and internal coordination, all the way to contract execution.
• Contracting: Partner with legal and leadership to finalize contract terms and ensure a clean, accurate handoff into onboarding.
• CRM & Pipeline Management: Maintain accurate, up-to-date records of account activity, opportunities, and pipeline in the CRM to support forecasting and reporting.
• Cross-functional Collaboration: Work closely with Commercial teams and Customer Success to ensure assigned accounts sustain long-term retention and growth.
• Occasional Lead Generation: From time to time, support broader pipeline efforts by prospecting new clients, sponsors, or CROs through outbound outreach, networking, or referrals

Requirements

• Clinical trial operational experience: hands-on background in clinical trial operations (e.g., CRA, site coordinator, CRO project support, sponsor-side trial management, or similar), giving you credibility and fluency when speaking with sponsors and sites.
• Experience supporting patient recruitment, retention, or site support services.
• Direct sales pitching experience: comfortable sitting face-to-face with clients to pitch services, present proposals, and close deals.
• Account management experience: a track record of managing and growing client relationships, identifying expansion opportunities, and closing deals in a clinical research context.
• Strong ability to build rapport and trust with sponsors and clients, translating technical/operational knowledge into a compelling client conversation.
• Excellent written and verbal communication skills, comfortable running discovery calls, delivering proposals, and negotiating terms.
• Highly organized, self-motivated, and comfortable owning an account book and its pipeline independently.
• Experience with CRM tools (e.g., Salesforce) and a commitment to clean, consistent data hygiene.
• Existing network or relationships within sponsor, CRO, or site organizations.
• Familiarity with specific therapeutic areas relevant to Trial Library's current client base.

Skills

Required

• Clinical trial operational experience
• Direct sales pitching experience
• Account management experience
• Highly organized, self-motivated

Benefits

• Meaningful impact — helping patients access clinical trials faster through better technology and workflows
• High ownership environment — autonomy to build, test, and influence strategy across the business
• Collaborative team culture — low ego, high trust, and close partnership across functions
• Opportunity for growth — join at an early stage with meaningful exposure to company-building and decision-making
• Health & Wellness: Comprehensive medical, dental, and vision coverage for employees and eligible dependents, along with disability, life, and supplemental insurance options designed to support your overall well-being.
• Time Off & Workplace Support: Flexible paid time off, observed company holidays, and a one-time home office stipend to help you create a productive and comfortable remote workspace within our hybrid environment.
• Financial & Lifestyle Benefits: 401(k) program, pre-tax HSA and FSA options, commuter benefits, financial wellness resources, and access to legal protection plans to support both short- and long-term planning.
• Additional Support & Voluntary Benefits: Access to voluntary benefit offerings including pet wellness support, domestic partner coverage, and additional programs that support the diverse needs of our team members and their families.
• $108,000 - $135,000 a year
• This is a hybrid role based in San Francisco, CA, with a requirement of three days per week in the office; Wednesday, Thursday, and Friday. The salary range for this position is $108,000–$135,000 per year and reflects a good faith estimate of base pay for candidates working in this location. In addition to base pay, this role includes a target annual bonus of 10% of base salary, bringing on-target earnings to approximately $118,800–$148,500 per year. Final compensation will be based on experience, skills, and qualifications.