Customer Service Representative at Meritum Energy Holdings in AR PRAIRIE GROVE - PRAIRIE GROVE, AR 72753
- Company: Meritum Energy Holdings
- Location: AR PRAIRIE GROVE - PRAIRIE GROVE, AR 72753
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 2+ years
Overview
Education Level High School Job Summary The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to…
Job description
- Education Level
- High School
- Job Summary
- The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety.
Responsibilities
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Forwards customer questions and concerns to the assigned specialist or other appropriate staff
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other related duties as assigned
- The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.
Requirements
- High school diploma or equivalent (required)
- Minimum two (2) years of customer service experience
- Experience in high-volume phone call settings (preferred)
- Experience in the oil and propane industry (preferred)
- Excellent interpersonal, communication, and problem-solving skills
- Service-oriented and the ability to resolve customer grievances
- Proficient with computer skills and the ability to learn and use current and new software
- Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
Benefits
- We’re committed to supporting our team members with benefits that match our values of safety, service, and stability. Here’s what you can expect:
- Competitive hourly wage
- 401(k) with 6% company match
- Health, dental, and vision insurance
- AD&D insurance
- Paid time off
- Monday–Friday schedule – home every night
- Referral bonus program
About Meritum Energy Holdings
Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. Why Join Us?