WSS - Analyst - Managed SSL at GoDaddy in India

Job description

• At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​
• This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
• The Managed SSL (MSSL) team plays a critical role in supporting GoDaddy's Website Security customers. The team assists with SSL certificate validation, installation, configuration, and troubleshooting across a variety of hosting environments and content management systems, helping customers keep their websites secure and trusted.

Responsibilities

• Deliver world-class technical support to Managed SSL customers via email
• Request, validate, install, and configure SSL certificates (DV, UCC, and Wildcard) across multiple hosting platforms
• Troubleshoot SSL-related issues, including certificate errors, redirects, HTTPS configuration, and browser trust warnings
• Manage customer tickets in line with defined processes, service level agreements (SLAs), and quality standards
• Monitor escalated cases and collaborate with internal teams to ensure timely resolution
• Work with Engineering and Product teams to identify and drive process improvements
• Share technical knowledge, best practices, and new discoveries with peers
• Support continuous improvement initiatives across the Website Security organization
• Develop expertise in website security technologies, firewalls, and related security services

Requirements

• Experience installing and configuring SSL certificates in Linux and Windows hosting environments
• Understanding of the SSL certificate lifecycle, validation methods, and common SSL/TLS troubleshooting techniques
• Familiarity with web hosting technologies including Apache, Nginx, IIS, DNS, and web server configuration
• Experience working with popular CMS platforms such as WordPress, Joomla, Magento, or Drupal
• Solid understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, and the OSI model
• Knowledge of web application security concepts such as XSS, SQL Injection, security headers, and DDoS mitigation
• Experience using SSH, command-line tools, and remote administration tools for troubleshooting and configuration
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical customer issues
• Excellent written communication and customer service skills
• Ability to work independently while effectively collaborating within a global team environment
• We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

Skills

Required

• Linux and Windows hosting environments
• WordPress, Joomla, Magento, Drupal
• TCP/IP, DNS, HTTP/HTTPS, OSI model

Benefits

• We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.