Urban Account Manager at Smiths Group plc in Hemel Hempstead, England, United Kingdom

Job description

• Smiths Detection is a global leader in threat detection and security screening technologies, helping protect people and infrastructure around the world. We are seeking an experienced Urban Account Manager to drive growth across our Urban market sector throughout Northern Europe.
• This is a customer-facing commercial role focused on developing existing business, strengthening partner relationships, and identifying new opportunities within law enforcement, corrections, critical infrastructure, government, public sector, and security markets.
• As the Urban Account Manager, you will be responsible for managing a portfolio of customers, distributors, and partners across Northern Europe. You will drive revenue growth through proactive account management, lifecycle sales, upgrades, services, and expansion opportunities across the installed base.
• Working closely with the wider sales organisation, you will become a trusted commercial partner to customers while supporting the achievement of order intake, revenue, and margin targets.
• Growth within existing customer accounts.
• Increased partner engagement and performance.
• Strong forecast accuracy and pipeline management.
• High levels of customer satisfaction and retention.
• Achievement of order intake and revenue objectives.
• This role offers the opportunity to work with market-leading security technologies while building relationships with some of the most important public-sector organisations across Northern Europe. You will play a key role in supporting safer communities and critical infrastructure through innovative detection and screening solutions.

Responsibilities

• Manage relationships with customers, distributors, resellers, and business partners across the Urban sector.
• Act as the primary commercial contact for day-to-day customer and partner activities.
• Develop and execute account growth plans for existing customers.
• Identify opportunities for upgrades, replacements, accessories, services, and additional equipment sales.
• Build and maintain a robust sales pipeline and accurate forecast.
• Follow up quotations and proposals to maximise conversion rates.
• Support customer presentations, product demonstrations, industry events, and partner engagements.
• Work collaboratively with Service, Operations, Supply Chain, and Product teams to ensure excellent customer support.
• Monitor market activity, procurement programmes, and competitor developments.
• Maintain accurate CRM records and sales reporting.

Requirements

• Proven experience in account management, sales, business development, or customer-facing commercial roles within Security technology, screening, detection, or public safety solutions.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and driving revenue growth.
• Ability to identify commercial opportunities and convert them into sales.
• Excellent communication, negotiation, and organisational skills.
• Experience using CRM and sales management tools.
• Public sector, government, law enforcement, or corrections markets.
• Distributor and channel partner management.
• Critical infrastructure or physical security environments.
• Understanding of public procurement and tendering processes.

Skills

Required

• Account management
• Sales
• Business development
• Customer-facing commercial skills
• Relationship-building
• Stakeholder management
• Revenue growth
• Commercial opportunity identification
• Communication
• Negotiation
• Organisational skills
• CRM and sales management tools

Benefits

• Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
• Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.