HOT175 - Front Desk Supervisor at Shamin Hotels in Virginia Beach, VA 23462

Job description

• Salary Range
• Front Desk Supervisor – Hampton Inn & Suites by Hilton Virginia Beach Town Center
• Job Title: Front Desk Supervisor
• Location: 4595 Columbus Street, Virginia Beach, VA 23462
• Reports To: Front Office Manager / General Manager
• Schedule: Full-time. Variable hours, must include weekends and holidays.
• Work Environment: Modern hotel in the heart of Virginia Beach's Town Center business and entertainment district
• The Front Desk Supervisor oversees the daily operations of the front desk, ensuring every guest receives a warm welcome and a seamless stay. You will lead and support the guest service team, resolve guest concerns, and serve as Manager on Duty during your assigned shift.

Responsibilities

• Supervises front desk personnel, including guest service agents and night auditors, during the assigned shift.
• Oversees check-in/check-out procedures, reservations, and guest billing for accuracy.
• Resolves guest concerns and service issues promptly and professionally.
• Trains, coaches, and supports front desk associates to meet brand and service standards.
• Serves as Manager on Duty, overseeing hotel operations during the assigned shift.
• Handles cash and credit transactions and maintains accurate shift banks.
• Ensures Hilton brand standards and Shamin Hotels service expectations are met.
• Coordinates with Housekeeping and Maintenance on room readiness and guest needs.
• Supports the Front Office Manager with reporting and daily operations.
• Reports for scheduled shifts, on time and in uniform, in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Performs other related duties as required.

Requirements

• High School diploma, GED, or equivalent experience preferred.
• Prior hotel front desk experience required; supervisory experience preferred.
• Strong customer service skills required.
• Strong prioritization, time management, and attention to detail.
• Able to communicate in English, verbal and written; bilingual a plus.
• Hilton PEP property management system experience preferred.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Skills

Required

• Strong customer service skills

Preferred

• Bilingual a plus

Benefits

• Competitive Pay
• Go Hilton Travel Discounts for team members & eligible family
• Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more
• $200 Referral Bonus after your referral completes 30 days
• Be part of a welcoming team in the heart of Town Center
• Note: Full-time benefits such as health insurance, PTO, and 401(k) apply per plan eligibility. Specific benefit eligibility is confirmed in the offer letter.
• $17.00 - $17.50 Hourly