Data Analyst V at HR Pundits Inc in ID-Boise-83702 Fully Remote - US

Responsibilities

• Work with large and complex datasets to solve challenging problems using various analytical and statistical approaches.
• Synthesize and analyze customer feedback from multiple sources (e.g., surveys, digital analytics, behavioral, and operational data) across end-to-end customer journeys to identify trends, pain points, and areas for improvement.
• Apply advanced statistical modeling, machine learning, and natural language processing (NLP) to analyze large-scale customer support interactions (e.g., chat logs, call transcripts, support tickets) and extract actionable insights.
• Use clustering and segmentation techniques to identify common customer issues and recommend targeted solutions or self-service resources.
• Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs.
• Integrate customer feedback data with other transactional, operational, and Req Intake Template behavioral data sources to create a comprehensive picture of customer experience drivers.
• Advocate for customers and influence corrective actions
• Please submit 10+ years profiles only

Requirements

• 1 Very technical with marketing background
• 2 Customer segmentation for marketing
• 3 Customer support
• 4 Comfortable with temporary tables in SQL
• 5 Strong skills in Python Pandas and data structures
• 6 Experience with data modeling (regression, NLP).

Skills

Required

• Very technical with marketing background
• Customer segmentation for marketing
• Customer support
• Comfortable with temporary tables in SQL

Benefits

• Compensation: $130,000.00 per year