Front Desk Associate at IGNITE Fitness Holdings in Rome - Rome, NY 13440
- Company: IGNITE Fitness Holdings
- Location: Rome - Rome, NY 13440
- Posted: Sep 18, 2026
- Type: Part Time
- Salary: $16.00 - $16.50 Hourly
- Experience: 1+ years
Overview
Salary Range $16.00 - $16.50 Hourly Position Type Part Time Job Shift Days and Weekends Education Level High School or Equivalent Travel Percentage Negligible Category Customer Service Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role o…
Job description
- Salary Range
- $16.00 - $16.50 Hourly
- Position Type
- Part Time
- Job Shift
- Days and Weekends
- Education Level
- High School or Equivalent
- Travel Percentage
- Negligible
- Category
- Customer Service
- Front Desk Associate
- Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Responsibilities
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Ability to maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
Requirements
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic and energetic!
- 18 years old or older
- A High School Diploma or Equivalent required
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Skills
Required
- Superior customer service skills
- Hard working, enthusiastic and energetic
Preferred
- Fitness industry experience
Benefits
- Competitive Salary & 401K plan
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
- Paid Time Off benefits (Applicable for Full Time Positions)
- Free Black Card membership and fun exercise incentives