Registry Agent, Contact Centre (12-months) at AMA in CA-AB-Edmonton-South

Job description

• WHATEVER YOU DO, YOU do it RIGHT.
• **This is a temporary, 12-month contract opportunity**
• Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and are ready to help someone in need. If that sounds like you, then you’re just who we’re looking for to join our Registries team!
• We need someone who’s as comfortable working with people as they are with policies — a welcoming face who goes above and beyond to help our members with registry and membership products and services. You might say our ideal candidate is part detective, part problem-solver, part policy guru, and part community guide. You take the time to understand and anticipate members’ needs, then dig deep to find just the right answers.
• Guess what? We could use someone just like you!

Responsibilities

• Provide outstanding service and relevant solutions to our members, promoting AMA products and services that meet their needs.
• Support call flow for general registries, corporate registries, and road tests.
• Complete registry, membership, and service transactions accurately, confidentially, and in a timely manner.
• Assess Alberta Health and Wellness applications with accuracy and care.
• Stay up to date on policies, procedures, and system updates to ensure compliance and efficiency.
• Represent AMA with professionalism, empathy, and a commitment to helping every member.

Requirements

• You love that every day is different and you’re excited to keep learning new things.
• You thrive in fast-paced environments and enjoy tackling challenges with patience and grace.
• You take pride in delivering exceptional customer service and turning every interaction into a positive experience.
• You’re organized, detail-oriented, and comfortable navigating policies, procedures, and systems.
• You enjoy being part of a supportive team and love sharing your knowledge and learning from others.
• You’re passionate about helping people and know that great service starts with a genuine smile.
• You’re at least 18 years old and have a high school diploma.
• You have a current Police Information Check (PIC).
• You bring strong communication skills and experience in sales or customer service.
• You’re committed to learning and growing in a supportive team environment.
• Your positive attitude and genuine desire to help people matter most — we’ll provide the training you need!
• General Registry Skills Certification (Basic)
• Commissioner for Oaths (Registry-related business)
• Marriage Licence Commissioner
• AHW Certification
• Corporate Registry Certification

Skills

Required

• Strong communication skills
• Experience in sales or customer service
• Positive attitude
• Genuine desire to help people
• Organized and detail-oriented
• Thrives in fast-paced environments
• Patience and grace
• Commitment to learning and growing

Preferred

• Marriage Licence Commissioner
• AHW Certification
• Corporate Registry Certification

Benefits

• Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
• Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
• Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development, with unlimited learning opportunities, and dedicated time for personal growth.
• Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
• Flexible work models that make sense for your lifestyle.