Automotive Service Advisor at McGrath Arlington Kia in Palatine, IL

Job description

• McGrath KIA is a leader in automotive retail, and we are looking to add an experienced SERVICE ADVISOR to our team. If you have what it takes to join our award winning team, apply today..
• Ideal candidates will be engaging, customer focused, friendly, and knowledgeable in customer service.

Responsibilities

• Greeting guests at the car
• Perform a walk-around of the guest’s vehicle utilizing lane software
• Using the iPad, write a Repair Order that documents the guest’s concerns
• Presenting a maintenance menu and explaining to the guest the importance of routine factory maintenance
• Use TSD software to create documents for loaner vehicle usage
• Go over additional sales recommendations with the guest and educate guest on items needed
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Prioritize recommendations for guest based on: primary concern, safety related items, maintenance items
• Follow-up with guests and provide accurate promise times
• Be a liaison between the technician and guest
• Accurately and efficiently process paperwork
• Build relationships with customers to promote repeat and referral service business

Requirements

• All applicants must pass pre-employment testing which includes background, motor vehicle, and drug testing in order to qualify for employment.
• High school or equivalent
• Driver's License (Required)

Skills

Required

• Driver's License

Preferred

• Customer Service: 2 years

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Medical insurance
• Vacation Pay