Senior Customer Account Manager at West Liberty Foods in West Liberty, IA

Job description

• Where Your Career Becomes Family
• Opportunity Overview
• The Senior Account Manager supports West Liberty Foods’ sales by bridging communication between customers and internal departments. Acting as the "Voice of the Customer," this role ensures Sales, R&D, Purchasing, Supply Chain, Customer Service and Marketing receive the critical information and documentation required to deliver best-in-class service. Partners with Sales on reporting, communication, and relationship management for existing business. Leads product development initiatives through the DRIVEN process to ensure a seamless experience for internal teams and customers

Responsibilities

• Direct point of contact for WLF customers; promptly responds to customer inquiries and requests.
• Master the WLF DRIVEN (Defined Opportunity, Review Strategic Fit, In Development, Validate & Test, Execute & Launch & Next Steps) process, and their role within to ensure all project deliverables are completed accurately and on schedule
• Administration of customer sites and paperwork in collaboration with other departments to ensure account specific audit, certification, and additional requirements are known and maintained.
• Work with cross-functional teams to gather and compile information, requiring professionalism and attention to detail while allowing a unique opportunity to learn almost all aspects of the business.
• Standardize processes and improve efficiency of department operations.
• Prioritize and manage assigned product projects, clarifying and defining requirements, managing task execution, scheduling, conducting and documenting meetings, managing correspondence and tracking progress.
• Provide operational continuity for the sales team during travel and client meetings.
• Drive continual improvement in quality, productivity, efficiency and cost.
• Ensure compliance with all safety regulations.
• Partner with all departments of the organization.
• Other duties as assigned.

Requirements

• 3-5 years of experience is preferred.
• Associates Degree is preferred
• Become familiar with and operate efficiently within company information systems, to include QAD/Cyberquery for reporting, Salesforce for project and account processing and management, Tracegains for product specifications, and Google platform for communication management.
• Excellent verbal and written communication skills, understanding the nuance of placing pressure and urgency, pushing the envelope to a discussion, but not coming across as aggressive or impolite
• Ability to work in a fast paced environment of continuous change and challenges.
• Exercise collaborative skills and exhibit leadership qualities in gathering internal consensus within a cross-functional team.
• Computer experience - Microsoft Office (Word, Excel, PowerPoint) and Google (Gmail, Docs, Sheets, Slides)
• Strong attention to detail, time management skills and ability to multi-task.
• Must be able to work extended hours and weekends according to schedule.
• Compliance: Must practice good personal hygiene. Candidates must successfully pass a post-offer/pre-employment drug test, background screen, physical and E-Verify.

Skills

Required

• Google (Gmail, Docs, Sheets, Slides)
• QAD/Cyberquery
• Salesforce
• Tracegains

Benefits

• Medical, Dental, Vision & Prescription Coverage
• Paid Time Off
• Life Insurance
• Short Term Disability
• Flexible Spending Account and Health Savings Account
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Educational Assistance Program
• Discount Benefits
• Additional Voluntary Benefits