Customer Service Representative at Commonwealth Bank in VIC CBD Melbourne Area

Job description

• We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide chat & phone based support to our customers during our 24 hour, 7 days per week service.
• Start Date: Monday 16 November 2026
• These roles are full-time and operate on a rotating roster across 7 days a week, 24 hours a day. This includes working early, evening, weekend and public holiday shifts. Rosters will vary and change based on business needs.
• On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most.

Responsibilities

• Offer helpful and timely assistance to customers using our online chat service.
• Support customers with new ways of banking through our app and online banking
• Be the warm and engaging voice of the business that our customers connect with.
• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Requirements

• The ability to work 24/7 rotational rosters
• Customer service skills
• Strong computer skills and ability to multitask
• Ability to work in a high paced environment and revels in change and feedback to improve performance
• Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
• Live within reasonable travel distance to our Perth office

Skills

Required

• Customer service skills
• Strong computer skills
• Ability to multitask
• Risk mindset