Tax preparer 2027 / Customer Service at Jackson Hewitt Tax Service Inc. in AZ-Phoenix-85016
- Company: Jackson Hewitt Tax Service Inc.
- Location: AZ-Phoenix-85016
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $17.00 - $18.00 per hour
- Experience: 2+ years
Overview
Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahawatukee, Phoenix, Scottsdale & Chandler area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!
Job description
- Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahawatukee, Phoenix, Scottsdale & Chandler area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!
- A stay-at-home parent looking for Full-time or part-time work?
- A Veteran or military member transitioning from the service?
- Retired and want to continue to make an impact?
- A gig worker or looking to add a second income?
- We'd love to have you!
Responsibilities
- Complete our online Jackson Hewitt Tax School and training
- Conduct face-to-face tax interviews with clients
- Provide expert explanation, preparation, and completion of accurate tax-related forms for clients - including multi-year, multi-state, and year-end tax forms
- Provide clients with IRS audit support, complete E-filing, obtain signatures, and e-file these forms to IRS and state agencies
- Collect and process client tax payments while ensuring timely tax return deposits
- Answer tax questions and advise clients on future tax planning
- Support office priorities through teamwork and collaboration with others
Requirements
- • 2+ years Customer Service experience
- • High School diploma or equivalent
- • Excellent communication and interpersonal skills
- • Ability to work in a fast-paced, high volume retail environment
- • Bilingual Spanish is a plus
- • Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues
Skills
Preferred
- Bilingual Spanish
Benefits
- Opportunity for advancement
- Training & development
- Flexible schedule
- • Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
- • Salary of $17/$18 per hour
- Call or Text Regional Manager Mary Hernandez with any questions at 480-318-5746!
- We look forward to having you on our team!
- More than just a job. Start your career.
- Work-Life Balance
- We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.
- Stability
- Over 150 million people file taxes every year and more than half use tax services.
- Be the Difference
- Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.
- Recognition and Appreciation
- Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.
- Jobs with Career Potential
- Build your future—and your resume—with skills that don’t age. Get a start in the tax business and build the career you want.
- Giving Back
- Retail locations are often heavily involved in their local communities and charities.
- Celebrating Success
- Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments.
- Transferable Skills
- Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.
- Compensation: $17.00 - $18.00 per hour
About Jackson Hewitt Tax Service Inc.
Jackson Hewitt is a tax innovator on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. We provide an invaluable service in guiding our clients through tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that taxpayers don’t receive from DIY or other assisted providers. We take pride in that. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Taxes are fun (really!) Jackson Hewitt is proud to offer quality, affordable tax training as well as continuing education for our tax preparers. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including your local Walmart store! Tax preparers have flexible scheduling options and earn commissions and various rewards, too. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission.