Customer Service Representative at EMCOR Group in US-NV-Las Vegas

Job description

• The Customer Service Representative will follow up on existing accounts attend On-Site Kick-Offs and assist with contract renewals. This position is responsible for strengthening customer relationships by ensuring customers feel valued, heard, and supported. Success will be measured by improved customer retention, increased customer awareness of Mesa’s service offerings, and additional service opportunities generated through proactive communication and account support, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Responsibilities

• • Gain insight into our service performance
• • Document, with accuracy, customer responses and your impressions from these visits
• • Perform site surveys and other types of checks to ensure our quality
• • Present current service offerings and enhanced PM services when given the chance
• • Report all findings, customer opinions, pictures, and results to company leadership
• • Monitor all maintenance data to proactively respond to situations before the customer calls us
• • Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• • Perform other duties as assigned.

Requirements

• • Bachelor’s Degree or equivalent experience.
• • MS Word, Excel, Outlook, and PowerPoint skills
• • Prior exposure to HVAC and mechanical equipment is beneficial
• • Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• • The ability to solve problems and act with appropriate urgency
• • Must have a valid driver’s license.

Skills

Required

• Excellent telephone etiquette
• Professional friendly demeanor

Benefits

• Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.