Operations Manager at Owen Equipment Company in Cal-Line - 46 - Santa Fe Springs, CA 90670

Job description

• Salary Range
• $90,000.00 - $105,000.00 Salary
• Position Type
• Full Time
• Job Shift
• Day
• Branch Manager
• The Branch Manager is responsible for the overall leadership, financial performance, and day-to-day operations of the branch, overseeing sales, service, parts, and rental teams. This role drives profitable growth, operational consistency, and a safety-first, customer-focused culture across all departments.

Responsibilities

• Financial & Operational Management
• Own the P&L for the branch, ensuring profitability, expense control, and revenue growth.
• Analyze and interpret financial reports (sales, margins, expenses, inventory turns) to make informed business decisions.
• Implement standard operating procedures (SOPs) across all departments to ensure consistent, high-quality operations.
• Manage branch overhead, budgets, and forecasting to meet or exceed targets.
• Sales & Business Development
• Partner with sales teams to achieve monthly, quarterly, and annual revenue goals.
• Support account managers in developing customer relationships and identifying new market opportunities.
• Oversee inside sales efforts, ensuring timely follow-up and outstanding customer communication.
• Promote rental fleet utilization and growth as a profit center.
• Service, Parts & Rental Operations
• Work closely with service and parts managers to ensure shop efficiency, parts availability, and timely repairs.
• Monitor rental fleet health, availability, and profitability, ensuring equipment is well-maintained and ready for customers.
• Drive best practices in service workflows, technician scheduling, and warranty processes.
• Vendor & Supplier Relations
• Maintain strong relationships with OEMs and suppliers, negotiating favorable terms and ensuring timely parts/equipment availability.
• Stay current on new product offerings, technical updates, and market trends.
• Strategic Planning & Execution
• Collaborate with the Regional Manager and leadership team to set and execute branch growth strategies.
• Contribute operational insights to regional and company-wide planning.
• Continuously improve processes and implement initiatives that enhance efficiency and customer satisfaction.
• Safety & Compliance
• Follow all OSHA and company safety standards, and ensure receiving, material handling, rigging, forklift operation, and storage are executed safely.
• Enforce hazardous material and contamination control practices, and report unsafe conditions, near misses, and incidents immediately.

Requirements

• Education: Not specified; equivalent combination of education and experience considered.
• Experience: Proven experience managing a branch, store, or dealership environment (equipment, automotive, or related industry preferred); experience managing P&L and interpreting financial statements, budgets, and KPIs.
• Technical Skills: Proficiency in CRM systems, dealership management software, and Microsoft Office Suite.
• Knowledge: In-depth knowledge of service shop operations, parts logistics, and inventory management.
• Other: Strong leadership, team-building, and employee development skills; strong problem-solving, organizational, and decision-making skills; excellent communication, negotiation, and vendor management abilities.
• Familiarity with forestry, tree care, or heavy equipment industries.
• Knowledge of OSHA, DOT, and environmental safety standards.
• Background in rental fleet operations or fleet asset management.
• Ability to create and implement branch-level business plans and growth initiatives.

Skills

Required

• Proficiency in CRM systems
• Dealership management software
• Microsoft Office Suite
• Strong leadership
• Team-building
• Employee development skills
• Strong problem-solving
• Organizational
• Decision-making skills
• Excellent communication
• Negotiation
• Vendor management abilities