Call Center Senior Representative at NTT DATA, Inc. in Gurugram, IN-HR, India
- Company: NTT DATA, Inc.
- Location: Gurugram, IN-HR, India
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The Call Center Senior Representative role at NTT DATA involves engaging with Canada-based customers to promote telecom products and drive revenue through consultative selling. Candidates should possess strong communication skills, a sales mindset, and the ability to handle objections. A graduate de…
Job description
- The Call Center Senior Representative role at NTT DATA involves engaging with Canada-based customers to promote telecom products and drive revenue through consultative selling. Candidates should possess strong communication skills, a sales mindset, and the ability to handle objections. A graduate degree is preferred, and freshers are welcome to apply. The position requires 0-2 years of experience and offers a night shift schedule. Join a global organization committed to innovation and client success.
- NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
- We are currently seeking a Call Center Senior Representative to join our team in Gurugram, Haryāna (IN-HR), India (IN).
- Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.
Responsibilities
- • Make high-volume outbound calls to prospective and existing customers
- • Promote telecom products (plans, upgrades, bundles, retention offers)
- • Understand customer needs and recommend tailored solutions
- • Achieve daily, weekly, and monthly sales targets
- • Handle objections and rejections professionally
- • Maintain accurate CRM records (calls, conversions, follow-ups)
- • Ensure compliance with scripts, quality, and process standards
- • Deliver strong customer experience while maximizing revenue
Requirements
- • Strong communication with neutral/clear English accent
- • Sales mindset with persuasive ability
- • Active listening and customer empathy
- • Resilience and ability to handle rejection
- • Basic system/CRM handling
- • Graduate (flexible based on communication skills)
- • 0–2 years of experience (freshers welcome; BPO/sales preferred)"
Skills
Required
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Basic system/CRM handling
Benefits
- • Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
- • Working Hours: 10 hours per shift (including breaks as per company policy)
- • Work Mode: 100% Work from Office
- • Transportation: Company-provided pick-up and drop facility (for night shifts)
About NTT DATA, Inc.
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are. • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile. • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.