Remote | Community Manager — $15–$20/hour at 24-MAG in New York, New York, United States

Job description

• We are sharing a full-time opportunity for an experienced Community Manager with strong expertise in customer support, online community moderation, conflict de-escalation, user engagement, and remote community operations.
• The successful candidate will manage conversations across online platforms, respond to questions and complaints, resolve conflicts professionally, surface community feedback to internal teams, and help maintain an active, positive, and well-managed member experience.

Responsibilities

• Community Support & Moderation
• Monitor and moderate online communities across relevant channels
• Respond promptly to user questions, support requests, and complaints
• Address disruptive behaviour consistently and professionally
• Maintain a respectful, constructive, and welcoming environment
• Follow up on unresolved issues where appropriate
• Conflict De-escalation & Engagement
• Handle tense or emotionally charged interactions professionally
• De-escalate disagreements and communicate boundaries clearly
• Encourage constructive discussion and community participation
• Develop proactive strategies to improve engagement and member experience
• Support initiatives that strengthen community loyalty
• Platform Management & Feedback
• Manage communities across Discord, Reddit, and comparable platforms
• Adapt communication style to platform-specific norms
• Identify recurring questions, complaints, and user-experience issues
• Share community feedback and emerging trends with internal teams
• Escalate important issues with clear supporting context
• Cross-Functional Communication
• Collaborate with internal teams on community-related matters
• Coordinate responses to broader support or moderation issues
• Balance reactive support with proactive engagement activities
• Manage multiple conversations and priorities in a fast-paced remote environment

Requirements

• Proven experience in customer support and online community moderation
• Experience with Discord, Reddit, or comparable platforms
• Strong conflict-management and de-escalation skills
• Excellent written and verbal communication
• Strong interpersonal judgement and problem-solving ability
• Comfortable handling sensitive or difficult user interactions
• Strong time-management and multitasking skills
• Proactive, self-directed, and adaptable working style
• Experience managing large online communities is advantageous
• Familiarity with community-management platforms or CRM tools is beneficial

Skills

Required

• Customer support
• Online community moderation
• Conflict management
• De-escalation
• Written communication
• Verbal communication
• Interpersonal judgement
• Problem-solving
• Time-management
• Multitasking
• Proactive
• Self-directed

Preferred

• Familiarity with CRM tools