Manager, Leasco and MRO Customer Service at RTX in SG-01-SINGAPORE-010 ~ 10 Loyang Cres ~ 10 LOYANG CRES-010, Phase 1

Job description

• Managing of customer engines which have been routed to the Singapore Service Centre facility for repair or overhaul, or to another facility within the P&WC Service Centre network facility, ensuring the highest quality of service, communication and product is provided in the most cost effective manner. Traveling is expected for this position.

Responsibilities

• Review lease engine allocation and deployment in Asiapac for customer support
• Support AOG in the region especially on rental deployment
• Responsible for P&L of the Leasco business, ensuring profitability, manage credit exposure with Treasury and work with finance on all the billing reconciliation.
• Manage in-house and remote engine events for customers within the Asia Pacific region, all P&WC engine models
• Ensure customer requirements and expectations are effectively communicated to the facility’s representative in preparation for engine (or engine module) induction
• Lead the Event Management team to enhance and improve MROCS process (CRM, Gate 0, induction, Standard work, MFA, credit/commercial issues)
• Review cost estimates, and as required, evaluate alternatives and develop solutions to reduce cost, provide customized commercial solution (FFP, NTE etc).
• Lead cost reduction initiatives and/or other strategic initiative projects. Resolve commercial risk engines, long term storage hold engines and work with respective stakeholders for resolution.
• Provide accurate update in CRM and ensure excellent communications with customers on all matters
• Liaise with customers to manage engines shop visit forecast, including rental engine requirements, for all scheduled and unscheduled shop events
• Work closely with Leaseco, Program, credit and other stakeholders on various customer issues
• Other duties or projects assigned
• EHS responsibilities
• Work in accordance with accepted safe and environmental practices;
• Report unsafe conditions and practices;
• Make safety suggestion;
• Investigate accident, incident or near misses, and follow-up on corrective actions;
• Conduct workplace EHS inspection;
• Is a member of the Safety/EHS committee.

Requirements

• Preferably minimum 8 years of Aviation experience
• b. Education and Training.
• Bachelor degree in Engineering or a Marketing (sales and services) discipline
• On-going MBA an asset Self-motivated, positive, resourceful and results-oriented
• Good communication and negotiation skills, both written and spoken
• Meticulous and detail oriented
• Team player with strong leadership skills
• Good analytical skills, process business acumen

Skills

Required

• Meticulous and detail oriented