988 Crisis Triage/Call Center Support Specialist (44714) at TCN Behavioral Health Services in TCN Fairborn - Fairborn, OH 45324
- Company: TCN Behavioral Health Services
- Location: TCN Fairborn - Fairborn, OH 45324
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $19.00 - $19.00 Hourly
- Experience: 1+ years
Overview
Salary Range Assist individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). You'll be responsible for assessing risk to self and others, ensuring caller safety, and linking to care. Also, you must be able to communicate with professionalism and with the highest re…
Job description
- Salary Range
- Assist individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). You'll be responsible for assessing risk to self and others, ensuring caller safety, and linking to care. Also, you must be able to communicate with professionalism and with the highest regard for customer service.
Responsibilities
- Answers Crisis Hotline/ 988 calls
- Asks each crisis hotline caller required screening questions
- Understands when to dispatch MRT (mobile response team)
- Schedules crisis assessments or priority assessments
- Demonstrates ability to de-escalate callers
- Consults with supervisor about case interventions when needed
- Assist clients with scheduling or program questions, medication refills, basic billing questions, over the phone payments, medical records
- Verifies client demographic information
- Maintains communication with the caller until the issue is resolved or question is answered
- Knowledgeable about agency policies and procedures
- May be responsible for covering an evening shift and flex overtime
- Performs some receptionist duties
- Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one workday of receiving request to do so
Requirements
- Licensure: LSW or LPC or CDCA preferred.
- Education: High school diploma or equivalent
- Experience: In mental health /alcohol and drug field; at least one year in customer service position; at least one year working with a multi-phone system.
- Certification: Crisis training, First Aid and CPR (can be provided by TCN)
- Other: Ability to effectively communicate with clients and the public. Demonstrate data entry skills.
Skills
Required
- Demonstrate data entry skills
Benefits
- Licensure reimbursement
- Clinical supervision hours towards independent licensure
- Career advancement opportunities
- Professional development and paid CEUs
- Additional compensation for advanced licensure
- Health, dental, and vision insurance
- 401k retirement options with company match as of day one
- Generous paid leave options
- 11 annual paid holidays
- Business casual dress code Monday Through Fridays
- Casual dress code 3rd shift, weekends and holidays.
- Quarterly bonus
- $19.00 - $19.00 Hourly