People Operations Specialist at CityFibre in Irlam, England, United Kingdom

Job description

• This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week.
• As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.
• Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.
• At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.
• Joining us as a People Operations Specialist
• You’ll join our People Operations team at an exciting point in its development, combining hands-on support across the employee lifecycle with a strong focus on improving how we work. As we introduce greater automation and make better use of our People technology, you’ll help simplify processes, improve workflows and create a better experience for employees and managers. We’re looking for someone who is naturally curious, comfortable questioning existing ways of working and keen to turn ideas into practical improvements.
• You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

Responsibilities

• This is some of what you can expect to be doing:
• Owning People Operations activity across the employee lifecycle, including onboarding, contractual changes, offboarding, employee records and People data
• Providing a responsive and high-quality service to employees and managers, resolving queries and operational issues
• Identifying recurring problems and opportunities to simplify, improve or redesign People processes and workflows
• Using People systems, automation and digital tools to reduce manual activity and improve the employee and manager experience
• Supporting the design, testing and adoption of system improvements and new ways of working
• Working across People, Payroll, Finance and Technology to deliver improvements and ensure processes remain accurate, effective and compliant

Requirements

• You’ll have strong People or HR Operations experience, combined with a genuine continuous improvement mindset and the confidence to challenge how things are currently done. You’ll also have:
• Hands-on experience across employee lifecycle processes and supporting employees and managers
• Experience using HR systems and working with People data, with a strong focus on accuracy and quality
• Evidence of identifying and personally improving, simplifying or redesigning People processes
• An understanding of how workflows, automation and digital tools can improve operational delivery
• Strong problem-solving and stakeholder skills, with the confidence to bring forward ideas and take ownership
• Experience supporting HR systems change, process mapping, testing or automation would be advantageous

Skills

Required

• Experience using HR systems
• Working with People data
• Process improvement
• Problem-solving
• Stakeholder management
• Continuous improvement mindset

Preferred

• Experience supporting HR systems change
• Process mapping
• Testing
• Automation

Benefits

• Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.
• We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.
• Find out more about our culture, communities and benefits on our careers site.