Sr. Transportation Coordinator at Crane Worldwide Logistics in Houston, TX

Job description

• Description

Responsibilities

• Lead and mentor Transportation Coordinators, providing training, guidance, and performance feedback.
• Act as primary escalation point for customer and carrier issues, ensuring timely resolution and high service levels.
• Conduct client business reviews and collaborate with stakeholders to align transportation solutions with business needs.
• Utilize Transportation Management System tools to plan, execute, and oversee shipments across truckload, LTL, hotshot.
• Monitor shipment activity, manage exceptions, and ensure closure on escalated service failures.
• Oversee customer and carrier billing processes, resolve disputes, and ensure accurate invoicing.
• Develop and maintain Standard Operating Procedures to standardize processes and support operational consistency.
• Assign, prioritize, and manage workload across the team to ensure service levels and deadlines are consistently met.
• Support after-hours exception management on a rotating basis as needed.
• Foster a culture of continuous improvement, accountability, and customer-first service.

Requirements

• 3+ years of experience in logistics, transportation, or supply chain required
• 1–2 years of experience in a leadership, supervisory, or team lead role strongly preferred.
• Bachelor’s degree in Transportation, Logistics, Business Administration, or related field (preferred).
• Strong communication skills with proven ability to lead teams and influence internal and external stakeholders.
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to analyze data, make informed decisions, and resolve issues with sound judgment.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Education
• Required
• High School or better.
• Bachelors or better in Logistics /Supply Chain Management or related field.

Skills

Required

• Leadership
• Communication
• Problem-solving
• Time management
• Teamwork
• Transportation Management Systems (TMS)

Benefits

• At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Come join the leader in logistics and take your career in the right direction.