Director, Operations Programs & Standards at Bitfarms in New York City, NY, USA

Job description

• We are currently looking for a Director, Operations Programs & Standards to join our team
• Owns the Keel operational standard across the entire site portfolio — the templates, acceptance criteria, KPI definitions, and document governance that every site and every FM operator performs against, beginning with Moses Lake (Grant Node) and extending to Sharon and the PA/Canada pipeline. The FM operator drafts, populates, and executes within contracted scope; this role controls what “acceptable” means and keeps the program standard owned by Keel rather than proprietary to any single operator.
• This role is the operations-side counterpart to the Director of Data Center Commissioning & Quality Assurance in the Keel delivery organization: that role owns delivery standards and turnover documentation from the construction side; this role owns the operations VDR standard and the acceptance criteria that turnover and operator program content must meet to enter operations. The two roles meet, as peers, at the standards interface and the transition-to-operations gate.

Responsibilities

• Key accountabilities
• Own the Ops VDR (vendor data requirements) standard and submittals program portfolio-wide: templates, document control, and acceptance authority over operator-drafted content (MOPs, SOPs, EOPs, site programs). Issue the standard ahead of the first Moses Lake turnover packages so acceptance occurs against Keel templates.
• Define and maintain the KPI framework all sites verify against, including measurement definitions, evidence standards, and the linkage points the FM Commercial function uses for KPI-tied commercial mechanisms.
• Own CMMS and document management governance from the owner side: configuration standards, data ownership, export and audit access, CMMS population acceptance criteria, and cross-site consistency .
• Serve as the operations standards counterpart to the delivery organization: align the Ops VDR standard with the Director of Cx & QA’s turnover documentation templates so handover packages land acceptance-ready.
• Provide the program-level remote audit backstop to onsite QA/QC: periodic audits of CMMS data, PM completion trends, and reporting integrity across sites.
• Standardize the operating model across the portfolio as new builds come online; codify the operations transition playbook with the Site Director and delivery organization after Moses Lake.
• Publish periodic operations program and standards performance reporting to Operations leadership.

Requirements

• 10+ years in critical facilities operations, operations programs, or asset management, with direct ownership of procedure/document governance and CMMS program standards at a portfolio or multi-site level.
• Experience on the owner side of an outsourced FM relationship strongly preferred; must understand the difference between operating a program and governing one.
• Demonstrated experience building program infrastructure — standards, templates, acceptance processes — from the ground up.
• Strong document control, audit, and standards-writing capability; comfortable holding acceptance positions on operator-drafted and delivery-drafted content as a peer to senior delivery leadership.
• Executive-quality written reporting.

Skills

Required

• Document control
• Audit
• Standards-writing
• CMMS governance
• KPI framework definition
• Program management
• Executive-quality written reporting

Benefits

• Competitive salary, bonus and equity opportunities
• Comprehensive health and wellness benefits
• Retirement savings with company contribution
• Employee referral program
• $185,000 - $225,000 USD