Account Manager, North America at think-cell in New York, New York, USA

Job description

• Are you a driven, entrepreneurial sales professional ready to make a global impact?  We’re looking for a high-energy Account Manager to lead our go to market efforts across a portfolio of high-potential accounts in the North America region.
• In this role, you will manage and grow a book of existing customers with a focus on driving adoption, expanding licenses, and ensuring customers unlock the full value of thinkcell. You will own the full sales cycle from opportunity identification to close and work cross functionally to deliver an exceptional customer experience.
• If you thrive on building strong relationships, uncovering growth opportunities, and driving impact across a broad customer base, this is your opportunity to lead from the front.
• We encourage you to apply even if you don’t meet every requirement. At thinkcell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact. Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.

Responsibilities

• Own a portfolio of customers by managing and growing key accounts while identifying and executing expansion opportunities.
• Prospecting into new teams and divisions within existing accounts, leveraging account mapping and data-driven sales strategies.
• Manage the full sales cycle from lead generation to deal closure, including qualification, value positioning, live product demonstrations, negotiation, and contract execution.
• Manage data-driven account forensics to identify areas for expansion and churn prevention.
• Engage directly with end-users, procurement, and decision-makers to drive adoption and long-term value.
• Develop and execute strategic account plans tailored to each customer’s structure, needs, and buying patterns.
• Own pipeline generation, inbound requests, and trial conversions by refining outreach strategies, adjusting messaging, and executing sales plays.
• Work cross-functionally with leadership, customer enablement, and solution consulting to drive training and adoption within key accounts.
• Monitor account health and proactively mitigate churn risk through ongoing engagement, renewal strategies, and expansion planning.

Requirements

• 3-5+ years of experience in high growth or start-up SaaS sales, environment.
• Proven track record of managing enterprise or mid-market accounts.
• Strong ability to navigate complex customer organizations, multi-thread deals, and working with C-suite executives.
• Highly self-sufficient and proactive, capable of operating in an entrepreneurial and fast-moving sales environment.
• Experience in working with common GTM tools (e.g. Salesforce.com, Outreach.io, Gong, LinkedIn SalesNav).
• Excellent virtual communication and presentation skills with the ability to build and maintain customer relationships.
• Appreciation of our product – willingness to understand thinkcell’s product is a must (don’t worry, it’s very intuitive), experience with thinkcell a plus.
• Bachelors degree, preferably in business or a related field.
• Proficiency in Microsoft Office.
• Based in NYC region, with the ability to work on-site in at least 3 days per week
• Ability to travel to Berlin, Germany and Denver, CO x times a year.
• Full work authorization, there is no visa sponsorship available for this role.

Skills

Required

• Sales
• Account management
• Prospecting
• Pipeline management
• Data-driven sales strategies
• Salesforce.com
• Outreach.io
• Gong
• LinkedIn SalesNav
• Microsoft Office
• Virtual communication
• Presentation skills

Preferred

• Experience with thinkcell

Benefits

• Compensation: thinkcell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate an OTE of $130K–$150K per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).