HR Shared Services Generalist — Tier I at TTM Technologies in Remote - USA

Job description

• The HR Shared Services Generalist — Tier I serves as the first point of contact for employee and manager inquiries across a broad range of HR topics, delivering timely, accurate, and service-excellence-driven support to employees across the organization. Operating within a centralized HR Shared Services model, this role is responsible for resolving Tier I inquiries, processing HR transactions, and triaging more complex matters to the appropriate HR teams or subject matter experts.
• This role plays a critical part in creating a positive employee experience by providing consistent, knowledgeable, and empathetic support — serving as the face of HR Shared Services for the employee population.

Responsibilities

• Employee Support & Inquiry Resolution
• Serve as the primary point of contact for incoming HR inquiries via phone, email, chat, and case management system, providing prompt and accurate responses.
• Resolve Tier I employee and manager questions related to HR policies, procedures, benefits, payroll, leave of absence, onboarding, offboarding, and general HR programs.
• Triage and escalate complex, sensitive, or unresolved inquiries to Tier II specialists or HR Business Partners in accordance with established protocols.
• Maintain a high standard of customer service, ensuring a positive and professional experience for every employee interaction.
• HR Transaction Processing
• Process HR transactions and data updates in the HRIS (e.g., new hire setup, job changes, terminations, name/address changes, status updates) with a high degree of accuracy.
• Audit and validate HR data to ensure data integrity and compliance with company standards.
• Support the processing of employment verifications, unemployment claims, and other routine HR documentation requests.
• Assist with onboarding activities including offer letter generation, background check coordination, and new hire orientation logistics.
• Case Management & Documentation
• Log, track, and manage all employee inquiries and transactions within the HR case management system, ensuring timely closure and accurate documentation.
• Maintain detailed case notes and follow up proactively with employees and managers to confirm issue resolution.
• Identify and escalate recurring trends or process gaps to leadership to support continuous improvement efforts.
• Policy & Compliance Support
• Provide guidance on HR policies and procedures, directing employees to appropriate resources such as the employee handbook, HR portals, or knowledge base articles.
• Support compliance with federal, state, and local employment laws, including proper documentation and record-keeping practices.
• Assist with I-9 verification processes and ensure compliance with employment eligibility requirements.
• Cross-Functional Collaboration
• Partner with Payroll, Benefits, Talent Acquisition, and HR Business Partners to ensure seamless service delivery and resolution of employee issues.
• Collaborate with Tier II and other team members to facilitate knowledge transfer and continuous learning.
• Contribute to HR projects, process improvement initiatives, and the development or updating of knowledge base articles and FAQs.

Requirements

• High School Diploma
• 3+ years of experience in an HR, customer service, or shared services environment; equivalent transferable experience will be considered.
• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• Experience
• Academic Associate or Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• Demonstrated ability to respond to employee or customer inquiries in a professional, timely, and empathetic manner.
• Prior exposure to an HRIS platform (e.g., Workday) is strongly preferred; willingness to learn HR systems is equally valued.
• Familiarity with a case management or ticketing system (e.g., ServiceNow, Workday Help) is a plus.
• Experience in a high-volume, transaction-oriented environment with attention to accuracy and follow-through is preferred.
• Skills & Competencies
• Service Excellence: Demonstrated commitment to delivering a positive, consistent, and empathetic employee experience.
• Attention to Detail: High degree of accuracy in data entry, transaction processing, and documentation.
• Communication: Strong written and verbal communication skills with the ability to explain HR policies and processes clearly and professionally.
• Problem-Solving: Ability to assess and resolve inquiries efficiently, knowing when to escalate appropriately.
• Organization & Time Management: Ability to manage a high volume of inquiries and transactions while maintaining quality and meeting SLAs.
• Confidentiality: Sound judgment and discretion when handling sensitive employee information.
• Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Tech Savvy: Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams); familiarity with HR technology platforms. #LI-EC1 #CORP

Skills

Required

• Service Excellence
• Attention to Detail
• Communication
• Problem-Solving
• Organization & Time Management
• Confidentiality
• Adaptability
• HRIS platform (e.g., Workday)

Benefits

• TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.
• Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.