Medical Assistant at Southwest Women's Oncology in Albuquerque, NM, USA

Job description

• Every patient encounter is an opportunity to make someone feel seen, safe, and cared for.
• Some are facing a cancer diagnosis. Some are on a journey to reclaim their health and vitality. Some are simply seeking answers they've long been denied.
• The Medical Assistant is often the first clinical face a patient sees-and the steady presence that shapes their entire experience. That responsibility matters deeply.
• We believe that clinical precision and genuine human warmth are not competing values - they are inseparable. We hire for attitude and aptitude above all else. Credentials matter, but who you are and how you grow matter more.
• This is not a "check vitals, hand off the chart, clock out" role. You will work as an essential clinical partner alongside physicians, advanced practice providers, and care teams across:
• Gynecologic oncology and specialty cancer care
• Infusion therapy support and patient monitoring
• Hormone optimization and performance medicine
• Medical weight loss programs
• Aesthetic and wellness services
• Emerging protocols across the Optimum platform
• You'll practice at the intersection of clinical care and human connection - and help define what an exceptional patient experience looks like.
• First 90 Days
• Independently rooming patients and completing pre-visit workflows.
• Demonstrating mastery of clinical protocols across both practices.
• Building trust with patients, providers, and teammates.
• Consistently delivering accurate, timely documentation.
• First 6 Months
• Trusted clinical partner to physicians and APPs.
• Contributing improvement ideas and process enhancements.
• Demonstrating strong ownership and sound clinical judgment.
• First Year
• Viewed as a culture carrier and clinical anchor on the team.
• Helping elevate the patient experience and operational excellence.
• Consistently embodying the Optimum Standard.
• We want people who bring relentless positivity, a hunger to learn, and the drive to elevate everyone around them. You will likely thrive if:
• You take ownership rather than waiting for direction.
• You believe details matter.
• You enjoy solving problems and seek continuous improvement.
• You care deeply about patients and their families.
• You value teamwork and accountability equally.
• You're coachable, curious, and committed to mastery.

Responsibilities

• Clinical & Patient Care
• Greet and room patients, escort to exam rooms, and establish a warm, professional environment from the moment they arrive.
• Perform and document vital signs, patient histories, and pre-visit assessments accurately and thoroughly.
• Assist physicians and APPs with procedures, examinations, and clinical tasks across oncology and specialty care settings.
• Administer medications, injections, and treatments as directed by the clinical team and per established protocols.
• Operate clinical equipment including EKG machines, glucometers, pulse oximeters, spirometers, and other devices as required.
• Patient Education & Support
• Prepare patients for procedures and explain clinical processes clearly and compassionately.
• Provide discharge instructions and post-visit care guidance as directed by the provider.
• Serve as a calm, reassuring presence for patients navigating complex or challenging diagnoses.
• Care Coordination
• Collaborate with physicians, APPs, infusion nurses, schedulers, and administrative staff for seamless care delivery.
• Manage exam room turnover, supply inventory, and clinical readiness to support high patient volumes.
• Communicate effectively with the care team regarding patient status, updates, and outstanding needs.
• Documentation & Compliance
• Maintain accurate, timely, and complete records in EMR systems per regulatory and practice standards.
• Follow all safety, infection-control, HIPAA, and medication handling requirements without exception.
• Continuous Improvement
• Identify opportunities to improve workflows, processes, and the patient experience.
• Participate in team huddles, training, and quality initiatives.
• Raise the standard through your presence, preparation, and example.

Requirements

• Required
• Completion of an accredited Medical Assistant program.
• Registered or nationally certified Medical Assistant (CMA, RMA, or equivalent).
• Current BLS certification; venipuncture certification required if applicable to the role.
• Proficiency with clinical equipment including EKG machines, glucometers, pulse oximeters, spirometers, autoclave, blood pressure cuffs (adult, infant, pediatric), AED, nebulizer, and related devices.
• Experience with medical software, EMR/practice management systems, and standard office technology.
• Strong interpersonal, communication, and patient education skills.
• Ability to remain calm, organized, and precise in a fast-paced specialty environment.
• Compassionate, patient-centered approach to every interaction.
• Experience in oncology, specialty care, or a multi-specialty clinical environment.
• Familiarity with infusion therapy workflows and monitoring.
• Experience with MISYS, E-Prescribe, or comparable practice management systems.

Skills

Required

• Relentless positivity
• Hunger to learn
• Drive to elevate everyone around them
• Believe details matter
• EKG machines
• glucometers
• pulse oximeters
• spirometers
• autoclave
• AED
• nebulizer
• EMR systems

Benefits

• Competitive salary
• Health benefits
• 401(k)
• Paid time off
• Professional development and continuing education support
• Opportunity to grow within the Optimum Platform