Customer Service Rep (07551) at Dominos in Bountiful, UT, United States

Job description

• HIGH ENERGY AND FAST PACE!! COME BE A PART OF A GROWING TEAM!
• Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino’s uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.

Responsibilities

•  Receive and process telephone orders.
•  Make amazing products by weighing and counting as the recipe requires.
•  Handle sensitive and confidential customer information in a responsible manner.
•  Provide quality customer service through positive and professional interaction with customers in person or by phone. "Welcome to Domino's!" "Thank you for choosing us today!"
•  Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun.
•  Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.
•  Ability to add, subtract, multiply and divide accurately and quickly (may use calculator).
•  Must be able to make correct monetary change.
•  Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen.

Requirements

•  Must be 16 years of age or older
•  Possess basic math and problem solving skills
•  Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise
•  Must be cross-trained and perform other workstation duties within the restaurant as needed
•  Bilingual in certain markets
•  Hourly position
• Must have FOOD HANDLER'S PERMIT.
• Understand FIFO (First In First Out) when it comes to food rotation and use.
• Handle Customer Concerns with Care.
• Understand the importance quality products and service.
• Attention to controlling food and labor costs.

Skills

Required

• Handle Customer Concerns with Care

Preferred

• Bilingual in certain markets