Body Shop Customer Service Representative | Hourly - George Gee Cadillac Kia at Gee Automotive Companies in George Gee Cadillac KIA - Coeur DAlene, ID 83815

Job description

• Salary Range
• If you're organized, customer-focused, and thrive in a fast-paced environment, George Gee Cadillac Kia has an excellent opportunity for you. Join a respected dealership and collision repair team where your attention to detail and customer service skills play a critical role in delivering an exceptional repair experience.
• The Body Shop Customer Service Representative serves as the primary point of contact for customers throughout the collision repair process. This position combines customer service, administrative support, accounts receivable coordination, insurance follow-up, and repair order management to ensure a smooth experience from vehicle intake through delivery.

Responsibilities

• Answer incoming phone calls and route messages appropriately
• Schedule customer appointments for collision repairs
• Follow up with and reschedule no-show customers
• Communicate repair status updates and notify customers when repairs are complete
• Collect customer payments at vehicle delivery
• Coordinate vehicle delivery and ensure a positive customer experience
• Submit final invoices and billing documentation to insurance companies
• Track insurance payments and proactively follow up on outstanding balances
• Collect payments from insurance carriers
• Maintain and update Body Shop and Cash A/R schedules in Reverse Risk
• Import and match estimates in CCC, including estimates that cannot be automatically imported
• Create repair files and repair orders (ROs)
• Order parts for repair jobs
• Complete authorization forms and required customer documentation
• Book paperwork and complete warranty-related forms
• Open, manage, and close repair orders accurately
• Create purchase orders for sublet vendors and outside services
• File, scan, and submit purchase orders to accounting
• Maintain accurate records and documentation throughout the repair process
• Support the Body Shop Manager and team with additional administrative duties as needed

Requirements

• Previous customer service or administrative experience
• Strong communication and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office and general computer systems
• Experience working with customer payments and accounts receivable
• Knowledge of insurance claims processes and billing procedures
• Experience with CCC, Mitchell, and CDK is required
• Strong attention to detail and documentation accuracy
• Professional appearance and customer-focused attitude
• Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Skills

Required

• Organized
• Customer-focused
• Strong communication
• Organizational skills
• Attention to detail
• Professional appearance
• Customer-focused attitude
• Microsoft Office
• General computer systems
• CCC
• Mitchell
• CDK

Benefits

• In addition to competitive pay, our benefits are designed to support you and your family…
• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles
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