Auto Dealership Service Advisor at Stanley Auto Group in Gilmer, TX

Job description

• Experienced Automotive Service Advisor – Stanley Chrysler Dodge Jeep Gilmer
• Are you an experienced Service Advisor ready for more than just a job? Do you want an opportunity to create a great life for yourself and truly impact customer satisfaction? Stanley Chrysler Dodge Jeep in Gilmer, Texas is growing, and we're looking for a skilled, self-starting professional to join our team!
• We pride ourselves on being a "Community of Opportunity" where your expertise is valued and your career can thrive.

Responsibilities

• As our Service Advisor, you'll be the crucial link between our customers and our expert technicians, ensuring an exceptional customer experience from start to finish. Your responsibilities will include:
• Selling and scheduling needed service work with precision and clarity.
• Greeting customers promptly and warmly, gathering essential vehicle information.
• Accurately documenting vehicle problems on repair orders and test-driving as needed.
• Advising customers on maintenance, providing accurate cost estimates, and securing authorization.
• Managing the repair process from start to finish, including dispatch, progress checks, and follow-up.
• Explaining completed work and charges clearly to customers.
• Maintaining high customer satisfaction standards and addressing inquiries effectively.
• Overseeing vehicle quality control, including preparing vehicles for delivery and inspecting for body work.
• Maintaining required manufacturer training and certifications.

Requirements

• An experienced Service Advisor (prior dealership experience is a big plus!).
• A self-starter with excellent computer proficiency.
• Skilled in sales and customer service.
• Proficient with social media (a plus!).
• Bilingual (English/Spanish) is not required, but a significant advantage!
• Reliable, punctual, and a team player with a professional appearance.
• Has a valid driver’s license and can pass a motor vehicle record test, background check, and drug screen.
• This role requires standing for long periods and occasionally lifting up to 50 pounds.

Skills

Required

• Excellent computer proficiency
• Skilled in sales and customer service
• Valid driver’s license

Preferred

• Proficient with social media
• Bilingual (English/Spanish)

Benefits

• Competitive Compensation & Growth: This isn't just about a paycheck; it's about building a great life.
• Comprehensive Healthcare: Affordable Medical, Dental, & Vision benefits sponsored by the employer.
• Financial Security: 401k participation and company-paid Life and Long-Term Disability Insurance.
• Professional Development: Benefit from Paid Training and a Referral Program.
• Employee Perks: Enjoy Vehicle Purchasing Discounts.
• Supportive Environment: Work in a true Community / Family Oriented Work Environment.
• Work-Life Balance: Accrue Paid Time Off.