IT Support Analyst at Methuen Construction Company, Inc. in Plaistow, NH

Job description

• We are looking for an independent, motivated, and reliable IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands-on and remote technical assistance to employees across the Northeast (CT, RI, MA, NH, VT, ME). You will handle complex issues, ensure smooth day-to-day IT operations, and serve as a key point of contact for our employees. Success in this position hinges on your ability to work independently, juggle priorities from multiple stakeholders, and proactively solve problems in a distributed environment.
• In this unique role, you will support the building of critical water and wastewater infrastructure across the region. More than a typical office technology support role, your technical troubleshooting and problem-solving skills will directly contribute to the success of the most important construction projects in the region.

Responsibilities

• Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues.
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable.
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools.
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
• Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
• Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP).
• Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred).
• Document solutions, update the knowledge base, and contribute to process improvements.
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.

Requirements

• 3-5 years of hands-on experience in a / deskside / desktop support in a Microsoft Windows based small to medium sized business environment.
• Strong customer service skills and experience, with excellent verbal and written communication abilities.
• Demonstrated ability to work independently and manage competing priorities effectively.
• Solid understanding of basic networking concepts.
• Working knowledge of identity management systems (Azure AD / Entra ID).
• Experience writing and using scripts to automate routine tasks.
• Proficiency with Windows 10/11 and Microsoft Office 365.
• Valid driver’s license and willingness and ability to travel 10–15% within the United States and Canada.
• Advanced knowledge of Office 365 administration (admin center, licensing, security & compliance).
• Hands-on experience with Microsoft Intune for device enrollment, configuration, compliance, and autopilot deployments.
• Knowledge of Microsoft Power BI and assisting employees with configurations.
• Experience with APIs, such as configuring and troubleshooting.
• Audit, governance, and compliance experience associated with doing business with the Federal government, such as Cybersecurity Maturity Model Certification (CMMC).
• Hands-on experience with construction management tool Procore and other legacy MWH platforms Sage & HH2.
• CompTIA A+, Network+, or Microsoft certifications (e.g., MS-102, MD-102).
• Associate or Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent experience.
• This is a great opportunity for a proactive IT professional who enjoys variety, direct user interaction, and the chance to make a real impact on a growing organization’s technology experience.

Skills

Required

• Customer service
• Verbal and written communication
• Independent work
• Prioritization
• Basic networking concepts
• Scripting for automation
• Windows 10/11
• Microsoft Office 365
• Valid driver’s license
• Travel 10-15% within US and Canada

Preferred

• Advanced Office 365 administration
• Microsoft Intune
• Microsoft Power BI
• APIs
• Audit, governance, compliance (CMMC)
• Procore
• Sage & HH2
• CompTIA A+

Benefits

• Group health & welfare benefits including options for medical, dental and vision
• Company Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
• Accrued vacation time
• Paid Sick and Safe Leave
• Paid Parental Leave Program
• 10 Paid Holidays
• 401(k) Plan (company matching contributions up to 4%).
• Employee Referral Program
• Equal Opportunity Employer, including disabled and veterans.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Pay range - $30-35/hr. This is an hourly, non-exempt position.