IT Customer Support Specialist at Babcock International Group in Truro, GB, TR12 7RH

Job description

• Keep Military Flying Training Connected. Support the Technology Behind Tomorrow’s Defence Capability.
• At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Customer Support Specialist at RNAS Culdrose, Helston, Cornwall.
• The role
• As an IT Customer Support Specialist, you’ll provide the day-to-day interface between customers, operational stakeholders, and Babcock's internal IT teams. Working within a dynamic defence environment, you'll support the delivery and maintenance of IT services, hardware, audio-visual equipment, telecommunications, and training systems that are essential to military flying training. This role offers a unique blend of technical support, customer engagement, and operational responsibility.
• Day-to-day, you’ll have an exciting opportunity to join a team supporting the UK Military Flying Training System, where technology plays a vital role in preparing military personnel for the challenges of tomorrow. You'll be at the heart of delivering exceptional IT support, ensuring training environments remain operational, connected, and effective. Every day, your work will help enable critical defence training while giving you the opportunity to develop your technical expertise, build strong stakeholder relationships, and grow your career within a global engineering and technology organisation.

Responsibilities

• Supporting users with IT incidents and service requests, delivering an excellent customer experience.
• Acting as the escalation point for local operational IT issues and flying training events.
• Managing and maintaining IT hardware, software, telecommunications and audio-visual equipment across the site.
• Providing IT inductions for new starters, including preparing and deploying hardware and user accounts.
• Configuring and supporting training environments, including classroom technology and equipment deployments.

Requirements

• Essential experience of the IT Customer Support Specialist
• Experience providing second-line IT support within a professional environment.
• Experience supporting users in a Windows and Microsoft technology environment.
• Strong customer service, communication and stakeholder management skills.
• Ability to build effective relationships with colleagues, customers and wider business teams.
• Commercial awareness and an understanding of delivering services within agreed standards and expectations.
• Qualifications for the IT Customer Support Specialist
• Security Clearance
• The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
• Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
• ITIL Foundation Certification - Desirable

Skills

Required

• Second-line IT support
• Customer service
• Communication
• Stakeholder management
• Building effective relationships
• Commercial awareness

Preferred

• ITIL Foundation Certification

Benefits

• What we offer
• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity