Customer Service Specialist at ZENNER & RITTER, INC in NY-Buffalo-14215
- Company: ZENNER & RITTER, INC
- Location: NY-Buffalo-14215
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $16.00 - $20.00 per hour
Overview
Be the Best at what you do and Save the Day! With over 90 years of continuously servicing the Western New York/ Buffalo region we’ve grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain hea…
Job description
- Be the Best at what you do and Save the Day!
- With over 90 years of continuously servicing the Western New York/ Buffalo region we’ve grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations all year long. Our goal is to offer careers, not just “jobs”.
- Do you genuinely enjoy helping others, have a GREAT phone voice, and love working with industry leading software? Come join our team and help us win the day!
- When first starting, this is a full time, Monday-Friday role. After being trained on our software and best practices, we are able to offer shifted schedules and alternatives including [4] 10-hour days.
Responsibilities
- Successful applicants will promote a positive customer experience by facilitating the prompt, professional handling of client inquiries and service requests. This position provides opportunity for advancement to other roles with Zenner & Ritter, Inc., including Inside Sales and Dispatcher.
- · You will need to master call templates to be confident and professional when speaking with our customers.
- · Follow up (outbound calls) with customers to ensure satisfaction and present opportunities.
- · Maintain and update our customer database (in multiple systems) with complete and accurate information.
- · Partner with teammates and maintain communication with managers and other departments.
- · Monitor company email, voice mail, social media, messaging and other media to deliver timely responses.
- · Participate with Company administrative tasks as operational needs require
Requirements
- Positive attitude, solid phone voice, strong computer skills, exceptional follow-up and an interest in advancement
Skills
Required
- Positive attitude
- Solid phone voice
- Strong computer skills
- Exceptional follow-up
- Interest in advancement
Benefits
- • Competitive Pay ($16-20/hr DOE) and an enjoyable team to work with!
- • Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting.
- • New technology, including integrated, best-in-class software
- • PTO, (upon eligibility), 6 paid holidays (after 90 days), Aflac, (60 days), 401k, (1 year)
- • Best-in-Industry training, as well as opportunities for advancement.
- • Customer support team may be eligible for commissions.
- • Benefits will differ for Part Time
- Compensation: $16.00 - $20.00 per hour
About ZENNER & RITTER, INC
Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo. We are a third generation, family-owned company delivering home comfort solutions to homeowners all over the Buffalo / Niagara region. We are a fast-paced business environment looking for someone who can work with clients to deliver a positive, energetic and accurate level of service. Zenner & Ritter traces its roots to the late 1920’s when Charles H. Ritter and his brother, Arthur Ritter, went door-to-door offering to clean coal dust out of duct work and furnaces. Bill Zenner, joined the business as Charles’ business partner though shortly after, he left to manage a local hardware store. At that time, the company was well-known as Zenner & Ritter and has kept both names ever since. Charles H. Ritter grew the company from its humble beginnings into a well-known Buffalo-area heating and cooling business. His son, Charles C. Ritter assumed leadership of the business in the mid 1980’s. For nearly 30 years, Charles C. Ritter was the driving force behind the business filling the company and its employees with his own unique combination of expressive communication and efficient service Sadly, Charles C. Ritter passed away in 2010 leaving Zenner & Ritter in the capable hands of his wife, Barbara Ritter. Today, Barbara and her son Brian Ritter lead what is now the largest residential heating and cooling company in Western NY. To serve the wider needs of its customers, the company recently launched a new residential plumbing division. And to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. Under Barbara and Brian’s leadership, the company continues to evolve, but will always remain committed to providing the best prices and the friendliest service anywhere!