Service Advisor at Splend in Parramatta, Sydney
- Company: Splend
- Location: Parramatta, Sydney
- Posted: Sep 18, 2026
- Type: Full-Time
- Experience: 4+ years
Overview
You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson. You're organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.
Job description
- You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
- You're organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.
- You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.
- As Service Advisor, you'll be the bridge between our customers and our workshop. You'll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it's genuinely warranted, and seeing each job through to a smooth handover. It's a role where trust and commercial performance go hand in hand.
Responsibilities
- Generating accurate, transparent quotes using our pricing schedule and agreed markup.
- Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
- Keeping customers informed at every stage, from initial quote through to completion and payment.
- Issuing accurate invoices and processing payments, ensuring everything reflects what was agreed.
- Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.
Requirements
- A background in a dealership, workshop, parts or similar customer-facing automotive role.
- Strong customer service and negotiation skills - you know how to have commercial conversations without burning trust.
- Comfort working across quoting, CRM, and invoicing systems.
- A solid working knowledge of vehicle servicing and common wear items.
- A sales style built on transparency, you'd never recommend work you couldn't justify.
Skills
Required
- A sales style built on transparency
Benefits
- 💰 Commission: earn based on your performance
- 🎂 Day off for your Birthday!
- 🚘 Salary packaging with 15% employer contributions for Electric Vehicles
- 📖 Dedicated Learning & Development platform
- 💠Employee Assistance Program
- 🎉 Socials: budget for team and company wide social initiatives
About Splend
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.