Insurance Customer Service Professional - Onsite at Allstate Insurance in GA-Mcdonough-30253

Job description

• Job Summary: We are seeking a dedicated and experienced LSP with customer service and insurance sales representative to join our team part-time. The ideal candidate will have Allstate Insurance experience in a similar role. The primary responsibility of this position is to provide excellent customer service to policyholders. Also upselling/cross-selling insurance products and services to existing customers/prospects to generate new business to meet sales quotas.

Responsibilities

• - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• - Provide accurate information regarding insurance policies, coverage options, and claims processes.
• - Cross sell products and services
• - Assist customers with policy renewals, changes, and cancellations.
• - Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• - Maintain detailed and accurate records of customer interactions and transactions.
• - Collaborate with team members to improve customer service processes and outcomes.
• - Stay updated on industry trends, company products, and services.
• - Generate new business through leads & referral sources.

Requirements

• - Must hold an active GA Insurance License P&C or Personal Lines (required) OR willing to obtain a Non-resident license in 3 weeks.
• - Must have Allstate Insurance sales/service experience (required)
• - Strong communication skills, both verbal and written.
• - Excellent problem-solving abilities and attention to detail.
• - Ability to handle multiple tasks simultaneously and work well under pressure.
• - Proficiency in using customer service software and Microsoft Office Suite.
• - High school diploma or equivalent; additional education or certifications in insurance is a plus.
• Hopefully, you find this helpful, and we encourage you to schedule a time with our Hiring Consultants to provide even further assistance. Let us know if you need anything else in the meantime.

Skills

Required

• Customer service software
• Microsoft Office Suite

Benefits

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Compensation: $14.50 - $17.25 per hour