Service Advisor at New Motors Subaru in Erie, PA

Job description

• We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience

Responsibilities

• Performing maintenance and repairs on Subaru vehicles, including engine, transmission, electrical, and HVAC systems
• Conducting diagnostic tests to identify vehicle issues and proposing effective solutions
• Performing routine maintenance tasks, such as oil changes, tire rotations, and brake inspections
• Keeping accurate records of work performed and parts used
• Working closely with service advisors to provide excellent customer service and address customer concerns
• Greet customers in a friendly and professional manner.
• Listen to customer concerns and clearly explain the services needed.
• Provide accurate and timely updates to customers on their vehicle's status.
• Write detailed repair orders based on customer concerns and technician diagnoses.
• Schedule service appointments and ensure efficient workflow in the service department.
• Recommend maintenance services based on the manufacturer's guidelines and customer history.
• Maintain accurate customer and vehicle records in the dealership's system.
• Ensure all repair orders are complete and properly documented for warranty claims and audits.
• Coordinate with technicians and parts departments to ensure timely completion of repairs.
• Act as a bridge between the customer and the service team to facilitate clear communication.

Requirements

• Highly motivated and customer-focused Automotive Service Advisor
• Excellent communication, organizational skills, and a strong understanding of automotive services

Skills

Required

• Excellent communication
• Organizational skills
• Customer service
• Diagnostic testing
• Record keeping
• Repair order writing
• Scheduling

Benefits

• Competitive compensation package, ranging from $55,000 to $105,000 per year
• Health, dental, and vision insurance including Employer Match
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicle purchases and services
• -40 Bays
• -Fully Air Conditioned shop
• -State of the art equipment (including 2 Hunter alignment racks and hunter QuickCheck)
• -401k with match
• -Robust medical benefits with MAJORITY match contributed from ownership
• -Newly renovated facilities