Resident Operations Director (2027-2028) at Zeta Charter Schools in New York City, NY

Job description

• Application
• Follow your passion
• Are you ready to help build the next chapter of educational excellence?
• At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission.
• Zeta serves students across the Bronx, Upper Manhattan, and Queens and continues to grow our Pre-K through 12th grade network at an ambitious pace. This year alone, we opened our first high school, added another elementary school in Queens, and launched two additional middle schools in the Bronx. And we are not slowing down. We have big plans to continue growing each year so that more children have access to an excellent education. Joining Zeta means joining a team that is actively building the next generation of our school network and serving as a change agent for children.
• We are searching for a Resident Operations Director who is excited to rapidly grow into leading operational excellence across a Zeta school. You are a high-potential leader with strong judgment, proven project management skills, a systems-minded approach to solving problems, and a relentless bar for excellence.

Responsibilities

• Complete an intensive 6-to-12-month residency designed to prepare you to become the Operations Director of a Zeta school.
• Serve as a full-time member of an established School-Based Operations Team, learning alongside experienced school and operations leaders while contributing meaningfully to daily execution.
• Take on increasing ownership of school operations, building the judgment, technical knowledge, and leadership skills required to oversee a full school operations function.
• Lead high-impact school-based and network-wide projects, managing work from initial problem diagnosis through execution and measurable results.
• Strengthen systems for safety, facilities, and daily school operations, helping create a secure, welcoming, and exceptionally well-run environment for students, staff, and families.
• Use data to identify gaps and improve operational systems, balancing immediate execution with long-term planning and continuous improvement.
• Develop the people leadership and cross-functional partnership skills needed to lead an operations team and serve as an effective member of a school leadership team.

Requirements

• A Bachelor’s degree
• A minimum of 4 years of professional experience leading complex projects, teams, or operational work in a high-performing environment
• Strong project management and execution skills, with the ability to manage competing priorities and drive work through completion
• A systems-minded approach to the work, with the ability to identify gaps, anticipate needs, solve root causes, and improve how work gets done
• Strong judgment and the ability to respond to challenges with urgency, ownership, and solutions-oriented follow-through
• Deep alignment with Zeta’s mission and a student-centered approach to learning
• Experience in K-12 education or school operations is preferred but not required

Skills

Required

• Systems-minded approach to the work

Benefits

• We offer great benefits
• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings
• Competitive compensation
• Relocation support to help eligible candidates make the move to New York City
• We provide awesome perks
• Monthly stipend for wellness and lifestyle expenses – from gym memberships to salon appointments, concerts, and more
• Four live therapy sessions per month through Talkspace and a free Headspace subscription
• MacBook Air and specified monthly reimbursement for use of a mobile phone
• Fully stocked team spaces with snacks and quality coffee to keep you fueled throughout the day
• Zeta swag, team outings, and some of NYC’s finest sweet treats handpicked from our CEO
• Books and resources for professional development
• We care deeply about your personal and professional growth
• Clear pathways to professional growth
• Consistent feedback and support from managers and teammates
• Community Circle practice to build and strengthen our sense of team
• Interactive Mindfulness and DEIJ programming