Family Service Counselor - Inside Sales Representative at Carriage Services in Rockwall, TX

Job description

• We are seeking a compassionate, motivated Family Service Counselor to guide families though one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.
• Family service Counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.

Responsibilities

• Educate families about the benefits of pre-planning funeral and cemetery arrangements
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
• Conduct follow-up calls, outreach, and relationship building within the community
• Maintain accurate records and manage your sales pipeline
• Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do
• Participate in community events, presentations, and workshops
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Requirements

• Compassionate, patient and service-minded
• Coachable, goal-oriented, and motivated by both mission and results
• Strong communicator with the ability to guide families through sensitive decisions
• Organized and able to work independently
• Comfortable with a consultative sales environment
• Prior sales experience is helpful but not required – we provide training
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Must have a valid driver’s license and reliable transportation
• Bilingual speaking a plus

Skills

Required

• Organized and able to work independently

Preferred

• Bilingual speaking a plus

Benefits

• Comprehensive paid training
• Supportive team environment
• Flexible schedule with operating hours
• Opportunities for advancement
• Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own
• Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)
• Compensation: Commission/Hourly rate (Unlimited earning potential)
• This position is commission-based with unlimited earning potential, supported by an established brand and a steady flow of leads.
• 1st Year Expected Earnings: $60,000 - $80,000
• Top Performers Earn: $120,000 - $200,000+ annually
• Actual earnings depend on individual effort, sales performance, and lead volume.