VP of Operations (Bilingual Spanish) at Verde in Phoenix, AZ, USA

Job description

• Lead the People Who Deliver Excellence.
• At Verde, we believe cleaner workplaces create healthier people, stronger businesses, and a better planet. But we know none of that happens without exceptional people leading the way.
• Every person at Verde embraces the role of Custodian First-a mindset rooted in humility, teamwork, and service. Combined with our Core Values of Safety, Sustainability, Social Impact, and Awesomeness, we've built a culture we proudly call the Verde Vibes. It's how we support one another, serve our customers, and continue raising the standard for commercial facilities services.
• We're looking for a dynamic Vice President of Operations (Bilingual in Spanish) to help drive our next phase of growth.
• This isn't a desk job. It's a field leadership role for someone who thrives where the work happens-coaching leaders, building relationships, solving problems, and creating operational excellence across every market we serve.
• If you're passionate about developing people, driving accountability, and building organizations that perform at the highest level, we'd love to meet you.
• You'll be responsible for delivering measurable operational performance across every region you lead, including:
• Strong financial performance through labor and budget management
• Joint Inspection scores averaging 4.0 or higher
• Customer Satisfaction (CSAT) scores averaging 4.0 or higher
• Gallup Q12 Employee Engagement scores averaging 4.0 or higher
• Maintaining a Total Recordable Incident Rate (TRIR) below 1.0

Responsibilities

• As our Vice President of Operations, you'll serve as Verde's senior field operations leader, partnering closely with our Chief Operating Officer to execute the company's operational strategy across every region.
• You'll directly lead Operations Directors, Managers, and Supervisors while ensuring our customers receive consistent, high-quality service and our teams have the leadership they deserve.
• Approximately 75% of your time will be spent in the field, working alongside our leaders and customers to turn strategy into measurable results.
• Building Great Leaders
• Coach, mentor, and develop Operations Directors, Managers, and Supervisors through regular one-on-ones and leadership meetings.
• Recruit, hire, and retain exceptional operational leaders.
• Build succession plans that strengthen Verde's future.
• Foster an engaged, inclusive, and high-performing leadership culture.
• Driving Operational Excellence
• Execute company-wide operational standards established by the Governance Team and COO.
• Ensure consistency across staffing, onboarding, quality inspections, training, route cards, and service delivery.
• Identify execution gaps and work directly with field leaders to solve them.
• Leading in the Field
• Conduct Leadership Visit Reports, Joint Inspections, and quarterly operational audits.
• Support major customer implementations, acquisitions, and operational transitions.
• Partner with Sales during RFP walkthroughs and operational planning.
• Serve as the executive operational leader during critical customer situations.
• Strengthening Customer Partnerships
• Build and maintain executive-level relationships with Verde's largest customers.
• Support Quarterly Business Reviews.
• Coach Operations Directors on customer engagement and long-term relationship management.
• Owning Business Performance
• Partner with Finance to deliver regional financial performance.
• Support staffing strategies, labor planning, and operational budgeting.
• Utilize operational dashboards, HeySage, ADP, and reporting tools to drive accountability and continuous improvement.

Requirements

• Bachelor's degree preferred or equivalent executive leadership experience
• 8+ years of progressive operations leadership in multi-site service organizations
• Bilingual proficiency required: English and Spanish (reading, writing, and speaking)
• Proven success leading leaders across multiple geographic regions
• Strong financial and P&L management experience
• Demonstrated ability to build, coach, and develop high-performing leadership teams
• Executive-level customer relationship experience
• Exceptional communication, coaching, and strategic leadership skills
• Proficiency with Microsoft Office and operational technology platforms
• OSHA 10 certification (or ability to obtain before start)
• Willingness to travel approximately 75%, including extended travel during customer transitions and acquisitions

Skills

Required

• Humility
• Teamwork
• Service
• Coaching
• Mentoring
• Accountability
• Collaboration
• Strategic leadership
• Customer relationship management
• Microsoft Office
• Operational technology platforms
• HeySage

Benefits

• We're building something different.
• At Verde, leadership isn't measured by how many people report to you-it's measured by how many people grow because of you.
• You'll have the opportunity to shape operations across the company, influence strategic decisions, develop future leaders, and create lasting impact for our employees and customers.
• You'll join a team that believes ownership beats micromanagement, collaboration beats ego, and great culture creates great results.
• If you're ready to lead with purpose, build extraordinary teams, and help shape the future of Verde, we'd love to hear from you.
• Join Verde and help us create cleaner workplaces, healthier communities, and a greener future-one team, one customer, and one relationship at a time.