Customer Success Associate at viaPhoton in Naperville, IL

Job description

• You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
• We're building something big, and we want good people along for the ride. If that sounds like you, we'd love to hear from you. Apply today.

Responsibilities

• Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
• Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
• Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
• Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
• Take ownership of the customer experience, resolving issues quickly and following through to the end

Requirements

• Bring excellent written and verbal communication skills and a customer-first mindset
• Have strong organizational skills and attention to detail across multiple orders and deadlines
• Bring a strong sense of ownership, with a bias toward action and follow-through
• Are comfortable learning new systems quickly, including ERP platforms
• Have experience in customer service, order management, or account coordination (a plus)
• Want to read the full job description? Customer Success Associate JD

Skills

Required

• Customer-first mindset
• Strong organizational skills
• Attention to detail
• Strong sense of ownership
• Bias toward action and follow-through

Benefits

• Robust health, dental, and vision coverage that starts on day 1
• 401(k) with 4% match, vests immediately after a 90-day waiting period
• Flexible PTO that grows over time
• 10 paid holidays, including 2 floating holidays
• Monthly team events
• Click here to view our full benefits overview.
• Having trouble with the link? Copy and paste: https://tinyurl.com/vPBenefits