Customer Service Representative at Guild Garage Group in Right Way - Vacaville, CA

Job description

• 🚪 Join Rightway Garage Doors – Where Every Call Opens the Door to a Great Career! 🚪
• Customer Service Representative | Vacaville, CA
• Hourly Position | Annual Pay Range: $35,000–$45,000 ($21/hr)
• Weekend availability is required (once onboarding and training is complete)
• Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
• Let’s Talk. Your Future Starts Here!
• At Rightway Garage Doors, we’re more than just a home services company—we’re a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.
• We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
• Initially, the CSR will work Monday-Friday 8-5, in office, so they can get acclimated and train properly. This usually is a 60-90 day cycle. After that time period, most CSRs are comfortable on the phone and can answer 80-90% of any customer inquiry. After this training period, a successful employee will transition to a weekend schedule, which Sat/Sun is remote work. Our facility/office is closed over the weekend, so the employee will receive a laptop and be able to work from home. Weekdays are always in-office.

Responsibilities

• As the voice of Rightway Garage Doors, you’ll support customers by phone, email, and chat—creating exceptional service experiences that make a lasting impression.
• Provide exceptional service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn our offerings inside and out—becoming a knowledgeable go-to resource

Requirements

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Weekend availability (once onboarding and training is complete)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)
• A team player who is excited about growth and contributing to success
• High school diploma or equivalent

Skills

Preferred

• Familiarity with ServiceTitan

Benefits

• A supportive, team-first culture where your efforts are valued
• Clear opportunities for advancement—we love to promote from within
• Respect, recognition, and rewards for hard work and dedication
• Hands-on training and mentorship to help you succeed
• A chance to grow your career with a respected and expanding local company
• Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match
• Employee Discounts on products and services
• Employee Referral Program
• Be part of a world-class network of residential service brands that invests in your development
• A strong focus on internal growth with opportunities to move into senior roles
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
• $35,000 - $45,000 USD