Call Center Agent (Bilingual English and Spanish Preferred) at i3 Verticals in Sulphur Springs, TX
- Company: i3 Verticals
- Location: Sulphur Springs, TX
- Posted: Sep 18, 2026
- Type: Full-Time
Overview
TRAVEL: None Making and/or receiving calls from defendants Provide guidance to defendants on payment options for delinquent cases Maintain record of defendants on payment plans with GHS Process return mail and mark as bad address in GHS system
Job description
- TRAVEL: None
Responsibilities
- Making and/or receiving calls from defendants
- Provide guidance to defendants on payment options for delinquent cases
- Maintain record of defendants on payment plans with GHS
- Process return mail and mark as bad address in GHS system
- Skip tracing for good address and phone numbers as scheduled/needed
- Assist with morning mail and afternoon mail duties as needed
- Assist with weekly mailer as needed
- Assist Call Center Supervisor and Operations Manager with office tasks as needed
Requirements
- High School Diploma
- Basic computer knowledge and keyboarding skills
- Basic math skills
- Ability to troubleshoot minor issues
- Ability to use reasoning and deduction to locate accurate information
- Must be able to maintain focus and be self-motivated
- Education
- Required
- High School or better.
- Experience
- Required
- Basic computer knowledge and keyboarding skills. Bilingual English and Spanish preferred
- Computer experience preferred
- Bilingual preferred but not required
Skills
Required
- Basic computer knowledge
- Keyboarding skills
- Basic math skills
- Troubleshooting
- Reasoning and deduction
- Maintain focus
- Self-motivated
Preferred
- Computer experience
- Bilingual English and Spanish