Inside Sales Representative at Housby in Des Moines, IA, USA

Job description

• PRIMARY PURPOSE: Housby is looking for an ambitious and experienced Inside Sales Representative to be responsible for soliciting new business for our Used Parts sector, while also maintaining and growing existing accounts. This individual will be handling internet sales through our wholesale and customer websites, answering incoming calls, making consistent outbound calls to new customers, supporting various sales functions for Outside Sales Team, and assisting customers in-house, as needed.

Responsibilities

• Essential duties include the following. Other duties may be assigned.
• Answer incoming phone calls and email requests for used parts, as well as complete outgoing phone calls and emails to potential and existing customers in order to sell parts inventory.
• Prepare call reports completely, accurately and on a timely basis.
• Discuss uses and features of various parts to customers based on knowledge of equipment.
• Field and reply to customer inquiries regarding used parts in a timely manner.
• Record sales by invoicing customers.
• Follow prescribed cash, credit, and check processing procedures of Housby.
• Maintain a specific amount of customer touch points each day through emails and/or calls received and/or sent.
• Investigate and resolve customer complaints.
• Follow-up with buyers to ensure successful referral business.
• Provide regular reports on online sales performance to senior management.
• Ensure parts listed on the website are accurately portrayed with photos and descriptions according to Housby's standards.
• Will assist with shipping and receiving of parts, along with taking care of walk-in customers, as needed.
• Support Outside Sales Team with various tasks including parts sourcing, data input, customer follow-up, etc.
• Maintain and create good customer relationships, internal and external.
• Must have knowledge and ability to view and understand parts manuals for parts research.
• Participate in job-related training and development.
• Maintain a professional image at all times.
• Expected to follow the Company's safety rules and safety policies.

Requirements

• Previous Inside Sales experience required.
• Used parts experience within Heavy Duty industry highly preferred.
• Familiarity with CRM platforms.
• Strong computer and phone skills.
• Ability to interpret customer needs.
• Effective oral communication over the phone and in person.
• Valid Driver's License and dependable transportation.
• High School Diploma or GED required.

Skills

Required

• Previous Inside Sales experience
• Strong computer and phone skills
• Ability to interpret customer needs
• Ability to lift up to 50 pounds
• Requires the use of both hands
• Ability to view a computer monitor

Preferred

• Familiarity with CRM platforms

Benefits

• Competitive Compensation (Based on Experience)
• Benefits including medical, dental, vision, life insurance, 401(k) with company match, and more!
• Company Provide Uniforms.
• 9 Paid Holidays.
• 120 hours of PTO after first year of employment.
• Energetic and transparent work environment and great company culture.
• Driven, motivated, and talented support team.
• Ongoing training, and professional development opportunities.