Customer Service Domestic Voice Lead-BPS at HEXAWARE in India
- Company: HEXAWARE
- Location: India
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 4+ years
Overview
1. Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA’s interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc., Pas…
Job description
- 1.
Responsibilities
- Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA’s interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc., Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process. 2.
Requirements
- Active Listening
- Assertive communication
- Client Management
- Domain expertise
- Microsoft Office
- Problem Solving
- SLA Management
- Team Management
- Time Management
Skills
Required
- Active Listening
- Assertive communication
- Client Management
- Domain expertise
- Microsoft Office
- Problem Solving
- SLA Management
- Team Management
- Time Management