Service Advisor at Jenkins Chevrolet of Venice in Venice, FL

Job description

• We are looking for Service Advisors to join our
• Jenkins Venice Chevrolet team!
• Do you have great customer service skills? Let’s talk!
• We are seeking motivated, and results driven individuals to join our team!
• If you are motivated and dedicated to achieving success, we would like to meet you! This is a great opportunity to join a growing company and sell a world-class brand. We offer training, and all the tools you need to be successful! Let us help you achieve your personal and professional goals this year! Make a career change with a company that is invested in your success!

Responsibilities

• The Service Advisor's core responsibility is to listen and thoroughly understand customer concerns. The ideal Service Advisor has GM or domestic experience and has a proven track record of impeccable CSI, sales experience along with top tier customer service skills. They will also have an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience
• Meets/greets customers in person or on phone
• Maintains contact with customer thought the service visit
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a 'white glove' environment to showcase the repair facility
• Takes 'ownership' and accepts accountability for delivering outstanding service levels
• Adhere to all company policies, procedures and safety standards

Requirements

• GM or domestic experience
• proven track record of impeccable CSI
• sales experience
• top tier customer service skills
• unrestricted driver's license
• clean driving record
• strong mechanical aptitude
• a minimum of one year of dealer-level or large facility experience

Skills

Required

• Customer service
• Sales
• Mechanical aptitude
• Communication
• Documentation
• Safety standards
• Inventory management
• Accountability

Benefits

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• FMLA / Maternity / Paternity leave.
• Weekly / Monthly bonus.