Front Desk Receptionist at Southwest Women's Oncology in Albuquerque, NM, USA

Job description

• Optimum Human + Southwest Women's Oncology | Albuquerque, New Mexico
• The front desk is where every patient and client experience begins.
• Before they see a provider. Before they experience a treatment. The moment someone walks through the door or calls for the first time, they are forming an impression of this organization. That impression is shaped by the person at the front desk-how they are greeted, how their question is answered, how they feel walking away from that interaction.
• At Optimum Human and Southwest Women's Oncology, we hold the front desk to the same standard as clinical care. The Front Desk Receptionist is not a gatekeeper-they are the first expression of who we are. We hire for attitude and aptitude above all else. Credentials matter, but who you are and how you grow matter more.
• The Front Desk Receptionist owns the patient and client experience at the point of arrival-managing check-in, scheduling, communications, billing support, and the day-to-day administrative operations that keep the front office running smoothly across a busy, multi-service medical practice.
• Clinical providers and medical staff to ensure seamless patient flow and appointment coordination
• The concierge and wellness teams on member check-in and service coordination
• Billing and administrative staff on insurance verification, payment processing, and patient inquiries
• You bring warmth, professionalism, and the organizational precision to keep everything moving-because patients and clients notice every detail of how they are treated.
• First 90 Days
• Fully trained on scheduling systems, EHR, billing workflows, and front desk protocols.
• Consistently delivering a warm, professional patient experience from arrival through departure.
• Strong working relationships established with clinical, concierge, and administrative teams.
• First 6 Months
• Recognized by patients, members, and colleagues as a reliable, welcoming front desk presence.
• Managing scheduling, communications, and billing support independently and without prompting.
• First Year
• Viewed as a culture carrier and operational anchor for the front office.
• Consistently embodying the Optimum Standard.
• We want people who bring relentless positivity, a hunger to learn, and the drive to elevate everyone around them. You will likely thrive if:
• You take ownership rather than waiting for direction.
• You believe details matter.
• You enjoy solving problems and seek continuous improvement.
• You care deeply about patients and their families.
• You value teamwork and accountability equally.
• You're coachable, curious, and committed to mastery.

Responsibilities

• Patient & Client Experience
• Warmly greet and check in all patients, members, and visitors upon arrival, ensuring a positive and professional first impression every time.
• Ensure the reception area and waiting rooms are clean, organized, and stocked-maintaining the presentation standard the practice demands.
• Scheduling & Appointment Management
• Schedule and confirm patient and member appointments, assist with rescheduling, and manage calendars across medical and wellness services.
• Coordinate with clinical and concierge staff to ensure smooth patient flow and minimize wait times.
• Communication & Patient Support
• Answer phone calls and emails promptly, providing accurate and helpful information regarding services, appointments, and billing.
• Handle patient forms, data entry, and front office administrative tasks with accuracy and confidentiality.
• Billing & Administrative Operations
• Process payments, verify insurance information, and assist patients with billing questions or concerns professionally and thoroughly.
• Maintain accurate records and documentation in the EHR system, supporting compliance and operational efficiency.

Requirements

• Required
• Experience working in a medical office or healthcare setting.
• Strong customer service skills with a friendly, professional, and proactive approach.
• Excellent written and verbal communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency in scheduling software, Microsoft Office, and electronic health records (EHR) systems.
• Ability to maintain strict confidentiality and handle sensitive patient information with discretion.
• Experience in a specialty medical practice, wellness center, or concierge medicine environment.
• Familiarity with insurance verification and patient billing workflows.

Skills

Required

• Strong customer service skills
• Interpersonal skills
• Ability to multitask
• Attention to detail
• Proficiency in scheduling software
• Microsoft Office
• Electronic health records (EHR) systems

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Access to the Optimum Human Performance Center-full AI gym suite, recovery modalities, group fitness, and body composition tracking
• Opportunity to grow within the Optimum Platform