Project Manager at TDB Communications, Inc. in Corporate Address - WASHINGTON, DC 20007

Job description

• Salary Range
• Lead the delivery of a public-benefits contact center that helps residents access information and assistance. TDB Communications is seeking a Project Manager for its proposed contact center program. You will serve as the primary delivery contact for the client and coordinate operations, technology, security, and subcontractor performance. We're looking for a proven government contracting professional who is comfortable with client reporting requirements, compliance obligations, and subcontractor oversight in a public-sector service delivery environment.

Responsibilities

• Own the integrated program plan, deliverables, milestones, risks, dependencies, and decision log from transition through ongoing operations.
• Lead District status meetings and executive reviews; present service results, corrective actions, upcoming decisions, and resource needs clearly.
• Coordinate workforce mobilization, knowledge transfer, system access, testing, and operational readiness with TDB, District, and partner teams.
• Oversee the Operations, Training, and Knowledge Base Managers and coordinate technical, workforce, quality, and security support.
• Monitor scope, budget, staffing commitments, and subcontractor deliverables; route proposed changes through authorized contract processes.
• Ensure required reports, transition plans, security and continuity deliverables, and improvement initiatives are complete and timely.
• Maintain accountability for service recovery and track corrective actions through verified closure.

Requirements

• Qualifications
• A bachelor’s degree and at least five years of project management experience or related work. Ability to coordinate cross-functional delivery, manage schedules and risks, interpret performance reports, and communicate effectively with client leaders.
• Experience managing government or public-benefits contact center programs; contract transitions and remote teams; vendor and budget management; familiarity with protected-data environments. PMP or a comparable project management credential is preferred, not required.
• Relevant experience (having served as a Project Manager, or in a comparable senior delivery-leadership role, for a proposed or active contact center program supporting Medicaid, SNAP, TANF, or other public-benefits services);

Skills

Required

• project management
• coordinate cross-functional delivery
• manage schedules and risks
• interpret performance reports

Preferred

• contract transitions
• remote teams
• vendor and budget management

Benefits

• $130,000.00 - $150,000.00 Salary