Front Desk Agent - Limelight Snowmass - Winter at AspenSkiingCompany in Snowmass Village, CO, United States

Job description

• The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager.
• Job Posting Deadline
• Applications for this position will be accepted until October 4, 2026.

Responsibilities

• • Welcome guests upon their arrival and assign rooms
• • Provide summary of the hotel and the amenities offered to guests
• • Coordinate with other departments daily needs or special requirements for all hotel guests
• • Recommend restaurants and activities for guest’s ability/skill level and interest
• • Responsible for maintaining cash bank and for daily settling of cash bank
• • Accept reservations, changes, and cancellations.
• • Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• • Comply with all policies of the hotels and Aspen One
• • Assist in emergency and security procedures as directed by management
• • Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• • Other duties as assigned

Requirements

• • High School Diploma or high school equivalent preferred
• • 1 year of customer or guest experience preferred
• • Previous front desk experience preferred
• Knowledge, Skills & Abilities
• • Basis knowledge of local mountain, town activities and events in the area
• • Basic industry terminology
• • Knowledge of company policies and procedures
• • Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• • Active listening and interpersonal skills to personalize the guest experience
• • Ability to act professional in a fast-paced environment
• • Strong attention to detail
• • Ability to work independently with minimal supervision
• • Ability to work effectively in team settings, contributing positively to group dynamics

Skills

Required

• Basic industry terminology
• Strong attention to detail

Benefits

• This position is classified as a seasonal full-time position eligible for the following benefits:
• Enrollment dates differ across the various programs.
• • Paid Time Off Programs
• • Paid Leave Programs
• • Employee Ski Pass and Dependent Ski Passes
• • Other company perks
• or
• This position is classified as a seasonal part-time position eligible for the following benefits:
• Enrollment dates differ across the various programs.
• • Paid Time Off Programs
• • Employee Ski Pass
• • Other company perks