Revenue Cycle Operations Specialist at Babylist in Severna Park, MD

Job description

• This role keeps Babylist Health’s billing operations moving and serves as the on-site anchor for our physical office. You’ll blend revenue cycle support — processing and routing critical billing documents accurately and on time — with the day-to-day of running the office. You’ll be the in-person point of contact, working closely with remote teammates and outside partners to keep people, paperwork, and place connected. It’s hybrid in title, but the on-site presence is real: you’re on-site at our Severna Park, MD office (just outside Baltimore) five days a week during business hours (EST). If you like being the dependable person who keeps things running and enjoy a mix of billing support and office ops, this is a strong fit.
• You’re the connective thread between people, paperwork, and place — visible, relied on, and central to how the office runs day to day.
• It’s a genuine blend of revenue cycle exposure and office operations — a strong on-ramp if you want to grow in healthcare ops.
• Babylist Health is a small, growing team, so your reliability is felt right away and your ideas for smoother workflows actually land.

Responsibilities

• Support daily billing and revenue cycle workflows so operations stay timely and accurate.
• Open, sort, and prioritize incoming mail and documents — routing or uploading each to the right place.
• Upload and manage required documentation in Niko with care.
• Flag urgent items, discrepancies, and issues, and escalate them to the right partners.
• Serve as the primary on-site point of contact and keep day-to-day office operations running smoothly.
• Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers to the right people.
• Monitor incoming communications and respond or route as needed.

Requirements

• You can run the operational backbone of an office — sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track.
• You’re available on-site at our Severna Park, MD office, five days a week during standard business hours (EST) — you’re the in-person anchor for the office, so consistent presence is essential.
• You’re detail-oriented and trustworthy with sensitive information — billing documents and confidential data pass through your hands, and accuracy and discretion are non-negotiable.
• You’ve worked in administrative, operations, or office support roles — healthcare or insurance billing exposure is a plus, not a requirement.
• You’re quick with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall — or a fast learner who’ll be fluent in weeks.
• You’re a clear, kind communicator who keeps remote teammates and external partners in the loop.
• You’re proactive and flexible — you spot what needs doing and pitch in without being asked.
• You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.

Skills

Required

• Clear, kind communicator
• Proactive and flexible
• Comfortable using AI in daily work

Preferred

• Healthcare or insurance billing exposure

Benefits

• Our Culture
• We work with focus and intention, then step away to recharge
• We believe in exceptional management, and we invest in the tools and the time to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts
• Growth & Development
• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement
• Benefits
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
• We use a market-based approach to compensation.
• The starting salary range for this role is $51,802 to $69,056
• Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.