Inside Sales Rep - Concord at State Electric Supply Co. in Concord, NC

Job description

• Join State Electric Supply Co. as an Inside Sales Representative in Concord, NC.
• Our Inside Sales Representatives play an important role in keeping our customers and branches moving. You’ll help customers find the right products, solve problems, process orders, prepare quotations, and build the relationships that keep them coming back. It’s a fast-paced, customer-focused role where product knowledge, service, and sales all come together.
• Build relationships with customers every day while helping them find the products and solutions they need.
• Develop valuable product and industry knowledge that can support long-term growth in sales and distribution.
• Grow your sales skills through order entry, quotations, product recommendations, and day-to-day customer support.
• A customer-focused role with room to grow in an established electrical distribution company.
• Inside Sales is about more than processing an order. You’ll get to know our customers, understand what they’re trying to accomplish, and help connect them with the products and solutions that keep their work moving. Each interaction is an opportunity to strengthen a relationship, grow your product knowledge, and build trust in State Electric.
• If you’re customer-focused, organized, eager to learn, and enjoy helping people solve problems, we’d like to hear from you.
• Apply today and build your career with State Electric Supply Co.

Responsibilities

• Identify customer needs and recommend appropriate products or services.
• Build and maintain strong customer relationships through friendly, dependable service.
• Develop and maintain a strong understanding of State Electric products, services, and industry trends.
• Process customer orders accurately and efficiently.
• Prepare quotations and provide product information to help customers make purchasing decisions.
• Respond to customer requests by phone, email, and in person as needed.
• Operate the cash register and handle point-of-sale transactions when applicable.
• Provide exceptional customer service and help resolve questions or concerns.
• Work closely with branch teammates to support customers and keep daily operations running smoothly.

Requirements

• High school diploma or equivalent.
• Previous customer service or sales experience preferred.
• Ability to accurately process orders, transactions, and customer information.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• A customer-focused mindset and willingness to help solve problems.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Interest in learning products and building knowledge of the electrical distribution industry.
• Education
• Required
• High School or better.
• Licenses & Certifications
• Required
• Non Comm Driver License

Skills

Required

• Customer-focused mindset
• Problem-solving
• Communication
• Organizational skills
• Attention to detail
• Team-oriented
• Order processing
• Point-of-sale transactions
• Quotation preparation

Benefits

• Eligible employees have access to a comprehensive benefits package that includes:
• Medical, prescription, dental, and vision coverage.
• Health Savings Account options.
• Life and disability insurance.
• Wellness and healthcare support programs.
• 401(k), Roth retirement options, and profit sharing.
• Flexible paid time off.
• Tuition reimbursement and education assistance.
• Weekly pay with direct deposit.
• Employee discounts and purchasing benefits.